Guest Testimonials
Very clean, it’s a nice atmosphere, popcorn and drink station
Loved the movie!
Hi. I’ve been a loyalty member since 2014, I’ve had the same phone number since 2011 but somehow from the start of the Santikos loyalty program which changed, somehow my account got duplicated. Can you please merge both to one, the one that has my date of birth as 8/14/75; the older one was the one with my email that starts with aarmendariz@yahoo. If you need to reach out to me, please email me or call me at Email address removed and/or Phone number removed.
Thank you.
Name removed
We had the regrettable experience sitting front row at Top Gun movie without realizing how close to the screen the actual seats were. However, after reaching out to Santikos, Robyn Oncken came to the rescue and gave us a rain check and made us whole again. Really appreciate it.
Wonderful service and clean. Love the updating of theater!
Recliner chairs, lobby and Bathrooms were clean.
You get your own popcorn instead of waiting, the seats are clean.
very frienly
Good locations. Clean. Comfortable.
Everything, except old popcorn.
I love Embassy, we made the horrible decision of going to other theatres and we are Blessed to have Embassy Theatres :)
Great service and experience.
Exceptional customer service
We like the place… And we like to recommend it. But you guys need to do a better job of cleaning it because it really is nasty and needs to be updated. Totally surprised you didn't do that during Covid. Other than that it's a great place great location. Never too crowded or rowdy. Very family oriented like the popcorn self assist machine nice addition.
Our movie was experiencing sound background difficulty, reported it and management was able to give us tickets to use for a future movie. This incident was handled in the best way. Thank you, management for listening to movie goers..
I like the luxury recliners and the table tops. what I didn’t like, the concessions are way too expensive the theater is lukewarm should be at a comfortable pool temperature especially with the heat we’ve been experiencing on the outside and the restrooms in the drink room need to be cleaned the drink room last night in the Palladium was atrocious gross. If I’m paying these kind of premium prices for everything I should have a nice clean cool atmosphere
Love the atmosphere....love how the theater is well kept. I always love coming here & watching movies in IMAX. Especially the superhero movies.
Although the show began late, I liked the announcement explaining technical issue was the reason behind it. They allowed the previews to be shown, that in my opinion is important as I look forward to the next big screen experience. We were glad to receive a voucher for our next film.
It is a local company, they help the community and schools in Texas, clean facilities, activities/events for families an dmake movie watching affordable for everyone. Great seating and the staff are courteous
Great facility big screen and sound.
good
Cool, clean and Friday!
It was our first time at Santikos cibilo and it was very impressive. Team members Alexis Benitez and Haylee Moore were very helpful and explained all the different games to us. We even had the opportunity to speak to Morris the supervisor on how great our visit was. Just thought they needed to be recognized for how great and helpful they were.
Ticket price
Movie selection, comfort, big screens, loyalty program. However, I very much miss coffee service.
Also, apreciate veterans Monday $5, but upset it didn't apply to online purchase!
Great theater, staff always friendly
Great service, nice seats, clean.
Easy process. Friendly associates . Clean facility. Comfy chairs
The seating
We saw TOP GUN MAVERICK. Enjoyed the “big theater” experience.
Seats were comfortable, as was the temperature and general atmosphere.
Very polite staff at all stations.
Very good buttered popcorn and refillable drinks.
All areas clean. Restrooms clean.
Was nice to go out for a change. Will be venturing back this summer. May also take advantage of a free movie.
Happy I see Casa Blanca did not shut down due to the pandemic. Time to go back to normal.