- Phone: 435-215-1175
based on 3124 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was charged a $20.00 "water fee" that I was not made aware of when I ordered the service, or, when the carpet cleaner came out. Also, I told him that I had some dog pee in the master closet in one area and he said for $60.00 he will spray the carpet with, "enzyme" spray to remove the urine. I asked if that $60.00 was for all 4 rooms (closed and 3 bedrooms), and he said yes. When I opened the emailed receipt after he left, the $60.00 was for only 1 room. I would have cleaned it myself after he was done for that price. The last time Zerorez came out, the young gentleman put little plastic protectors on all the corner walls on the floor so the hose wouldn't scuff up the baseboard. This time, no such thing. He just kept flipping the hoses up in the air to pull more hose into the house from outside. He didn't bring in the hose, he pulled, tugged and flipped the hose up and down to cause a ripple in the hose to bring in a little more each time. This then rubbed against the baseboards also.
I don't feel he was nearly as professional as the last time we used Zerorez and I feel I was misled in the service I received vs. what I was quoted.
one of my chairs is still dirty.
Excellent service from Ian he was very knowledgeable and thorough. We will definitely be using Zerorez again!
Our carpets look SO good after being cleaned by ZeroRez. We first started using ZeroRez a few years ago when no one else was able to get a stain out of our carpet. We think it was a stain from our dog who was sick.
Zero Rez cleaned our carpet and THAT STAIN WAS GONE.
Also, their don't seem to use harsh chemicals. There is never any after odors.
Thanks, ZeroRex
Good communication before arrival, quick service, knowledgeable employees. Cleaned problem areas
Did not like the surprise of additional charges when the bill was submitted. I had 2rooms with a small area of pee from a3 year old on the floor. $30.00 per room was more than expected
I would recommend them for anyone needing a cleaning in the future and I will use them next time I need a cleaning
Service person was efficient and did a thorough job.
Did great job taking some bad stains out
No residue. Fast, friendly, efficient.
I was very impressed with the results. The technician did a fantastic job, thoroughly cleaning every corner. The service was prompt, professional, and exceeded my expectations. I highly recommend them for anyone in need of top-notch carpet cleaning!
They showed up when they said they would and the carpets look great!
They did a great job and were there on time
The stain on the stairs did not come out and it was way expensive, not as well done as previous services.
Efficiency, politeness, thorough cleaning. The technician went the extra mile to make sure all the stains and traffic areas were cleaned. He did a great job! There’s no weird smell after, and it dried fairly quickly with the fans on. I will definitely use Zerorez again!
Our carpets are so clean! The technician was fast and professional.
The serviceman who cleaned our carpets did the best job of it than anyone we have had! We are so pleased with his work. Thank you!
Excellent service at a fair price. No chemical residue left behind.
Service is great. Pricing is getting steep.
It would be great if booties were left for the homeowners/residents especially since it takes a good 7 hours to dry. A past company we used did this. Thank you!
Taking walks with the high heated days made me have black sole shoes from crossing streets
and pavements. Whatever Zerorez uses for stains worked very well on my carpet.
I no longer wear any outside shoes on my carpet and that will help me keep it looking good
for a long time.
Thanks.
Friendly, did an amazing job I am very pleased
mainly that no soap residue left on the rug or carpets
Very professional service & excellent product.
Ian was very thorough and explained what he was doing. He wore shoe covers which I appreciated. You are the only company I have used to clean my carpets and would recommend you to my friends.
Accommodated to my schedule. Quality cleaning. Revived the 20 year old carpet.
Our carpets always look soooo much better when Zerorez cleans them and we can depend on the young men who come to do a great job. They perform very professionally and respond so well to our needs! We will continue to have Zerorez come to our home as often as possible and needed! Our thanks to you!!
you do a great job. very thorough
It was/is all very good.
Efficient and explained what he was doing and asked if I had any questions
Great work
I've used Zerorez for a number of years, and my personal feeling is that my carpets are cleaner than when any other business has done them. And I love that they are able to extract so much water from them, it doesn't take them long to dry.
No soap, fast service, friendly