- Phone: 435-215-1175
based on 2849 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and very friendly. Carpets felt great later looked nice and clean
This was our first experience with Zerorez. There was a major communication problem that just about gave me a heart attack. We had scheduled this carpet cleaning way in advance online. I had a upcoming party planned and so it was imperative that it was completed on time. The day it was to be done, the cleaner was to show between 12-2. At 11:58 I received a phone call from the Zerorez office informing that our technician was ill and that there was absolutely nothing they could do about it, and I would have to reschedule my cleaning to Saturday. What? My party was Thursday and my house was totally turned upside down. Everything was on top of the only two beds we own. My husband and I looked at each other and all I saw was red!! This was unacceptable and I wanted a piece of someone. I was about to make another call, hadn't yet. I hadn't even pushed "end" on the current call button when there was a knock on the door. There was sweet Sterling, our technician. Yes, he didn't feel well but he didn't even show up a minute late. He trudged on through and told us he had no intention of not showing up. He did an excellent job. I was very impressed at the clean up he did afterwards. I don't know what was going on between the office and the technician, but clearly the communication was'nt clear. We were very surprised that the method left the carpets as wet as they did though. We had heard they ;eft them dry. But asking around, other customers tell me that's not the case. Are they supposed to be wet or dry?
Sterling done an excellent job, happy with the price
On time. Sterling was a friendly, efficient, and professional technician. Took pride in his work and was thorough. Excellent results in a timely manner.
They came and did an excellent job! We will definitely use them again!
My carpets looked amazing!! And Sterling was so professional and informative! Thank you so much!
Professional service from beginning to end.
The carpet and couch have never looked so good! I have had other cleaning services and never had results this great. Our son’s allergies are all but gone..
My carpet looked great and the technician was fantastic!
We have had the tile floors cleaned by other providers. We were disappointed in the quality of cleaning.
Prompt response, bid, and friendly, professional service.
VERY PROFISSIN AND HELPFUL
We are a repeat customer of Zerorez and are always very pleased with the result. The service technician, Zack, was on time, as usual, very thorough, as usual, and the carpet looks almost new, as usual. We have found that this to be a most cost effective service.
Your rug cleaner was very professional and courteous.
Always on time and always a great job!
I love the service I get and they do a great job too.
You made my carpets look like new. I was going to have to replace them but I think I just
need to have my carpets cleaned more frequently.
More effort made to remove spots would’ve been helpful.
No soap
Sterling did a fantastic job for us. We are very happy with the great job done on our carpet !
Carpet cleaning
Technician was on time, 8am. Zack was professional and answered our questions when asked. Thanks Zack, nice clean job!
Clean carpets - quick dry and smells good!
The person who cleaned the carpets was very friendly, knowledgeable and efficient!
He was awesome!
I like that you use natural chemicals. Professional and always doa good job!
No yucky chemicals and our technician had great customer service and did great work
Cost, time to dry, professional tech, availability.
Our technician Sterling came right at the time we were scheduled for. He was professional and worked hard to restore life to our carpets and area rugs. He did a great job for us!
Your carpet cleaning was great. However, was not pleased with the 5-day delay due to problems the technician had. Did not like the fact that my furniture was all over my house for 5-days. Guess it was unavoidable.
Friendly and good work!
Very quick response time.
Did an excellent job on my rental properties carpets.
Were professional and efficient.