Member Testimonials
Professional, knowledgeable and friendly staff. Clean well maintained facilities. Accepts my Health Insurance Urban Active senior citizen membership.
Positive atmosphere. Friendly. Up to date equipped and clean
Great staff and the gym is very roomy and great options of machines to use
Great classes, friendly staff, clean facility!!4 stars
The staff is so friendly and welcoming.
It’s nice and fair . I enjoy spending time on the gym. People who work there are always nice to me. And help me out with curtesy. Love it . Elsie
Excellent gym facility
Gym is small, atmosphere friendly
The number of fitness equipment and the availability of fitness equipment. Also the large space of the facility is a plus.
Clean
Bright
Prefer over Novi location.
The training is nice and I like that the hours are 24/7 on the weekdays
Great gym and the staff are good except
For saad at night he’s amazing
10/10
Excellent facility, plenty of equipment, welcoming staff,and actually 24 hours!
Frie day service at front desk!
Availability
Convenient and good equipment.
Gym is super clean plus has all the equipment you need for any type of workout.
When I do go to the gym during staffed hours, everyone who works there is super friendly and very helpful.
I love having access to the gym whenever I want as well.
I like how the weights have a large range to work with unlike planet fitness which only goes to 75lbs. I also love the sauna! Also the front desk lady I think named Cat has the best energy to welcome people into the gym.
Excellent service. Thank uou
The sauna and hot tub are great.
A variety of classes offered to members. The workout area's are neat and clean with friendly staff.
Very convenient for where we live.
Very clean, amazing equipment, friendly staff, great community. Been going here for years and absolutely love it.
Good place to work out and use the pools
My favorite part about Fitness Factory in Rockaway is that when my boyfriend swipes in at the front desk, the screen will have a notice saying “Re-Rack your weights” under his name and picture every time. Then throughout our workout I get to giggle next to him and point out AT LEAST 7 other people, every single workout session, that don’t re-rack their weights either and get away with it. It makes him mad but like, he did it to himself which is why I give this place a 10!!! There was another time we were using a machine that already had two 45lbs weights on BOTH sides and my boyfriend added one extra 45lbs weight on each side. He proceeded his workout, finished, wiped the machine down, tried to walk away, and then the trainer caught him not re-racking and asked him very professionally and politely to re-rack the weights. I told boyfriend to ask the trainer if he wanted us to re-rack the weights that we added, leaving it the way we found it, or should we put all of them away. Basically to indicate that it wasn’t just him that didn’t re-rack. My boyfriend instead bit his tongue and rightfully put his and all the other weights away and I got to watch him be extra grumpy for the rest of the workout. Still to this day, it says “Re-Rack your weights” during his swipe in and it’s been months. What’s really funny is normally he’s one of the very few that re-racks and wipes down the machine after his use, but he got caught once and now he’s marked publicly and I’m loving it. I love fitness factory, it’s my favorite place and the front desk employees are awesome. Thank you Fitness Factory for always making our workout sessions beyond memorable!
Machine selection and space planning.
staff, classes, Kristen!
Best gym
I like that classes are included in the membership