Client Testimonials
Paola is an excellent massage therapist!
Steven was excellent! He listened to what I needed and was extremely professional. I will be back and will recommend to others. Thank you! Jeanie B
Staff is very professional and match the energy of each client accordingly. I also felt that my goals of my visit were achieved well given I gave them a few road blocks to work with! Will be returning soon!
The place was clean. People were friendly and Tom was very good. Listened to my information and planned my treatment accordingly
First class operation from front desk check in to the exceptional massage I received from Kathryn B. I highly recommend Elements in Portsmouth.
great therapist, very attentive and knowledgeable
Chris the massage therapist was wonderful. He has a lot of knowledge. He was able to relieve the pain in my lower back and shoulders in one visit. I will definitely come back to see him.
Everything was great! I did not have to wait at all. Leslie did exactly what I asked and did an incredible job of working out the tension that I had in my back.
Amber was great and tailored the massage to what my body needed that day!
Accommidating!
I absolutely love Crystal—she is the best massage therapist I’ve ever had, and I’ve seen dozens over the years. She’s personable, professional, kind, and incredibly thoughtful. She listens not only to my words but to my body, and her intuitive care makes every session feel restorative. Elements is truly lucky to have her.
That said, I do want to share some honest feedback regarding the business side of Elements since the recent change in ownership/management. I’ve noticed some disappointing shifts in pricing and policies:
- Massage duration concerns: My husband has visited the Sherwood location for 60-minute massages, but under the new management, they’ve consistently lasted only 45–50 minutes. This was never the case before. After raising the issue, he was given a 15-minute credit for his next visit. However, the same thing happened again, and when he brought it up, the response was curt and dismissive. He was told this shorter duration is now standard policy. The tone and lack of care left him feeling disrespected, and he has decided not to return.
- Pricing and hidden fees: The new pricing structure feels significantly more expensive, and with added charges, the total cost of a massage can nearly double. It’s frustrating and feels like there are hidden costs that weren’t there before.
- Holiday gift card changes: I’m also disappointed in the updated holiday gift card promotion. It used to be “buy one, get one free,” which felt generous and festive. Now, with the base price so high, “buy one, get one half off” doesn’t feel like a meaningful deal.
To be honest, the only reason I continue to come back is because of Crystal. If it weren’t for her exceptional care, I would likely seek massage services elsewhere.
P.S. Your front office staff is fantastic—warm, helpful, and professional. I hope you truly appreciate them!
Always on time and very friendly
The atmosphere was very relaxing, staff was personable and welcoming. Troy met all expectations based off our discussion prior to the massage. Looking forward to going back in the near future!! Highly recommend.
Very professional and gave one of the best massages I have had
The experience is top notch at my location (Gilbert-Power Rd) from making an appointment that fits my schedule to their therapists. Highly recommend this business especially this location.
I was unsuccessful making reservation on line due to site not allowing me to type in email. However, the receptionist was extremely helpful when we called and also when I came in for appointment. She represents your company well.
My massage with Alfonso was terrific. He listened and did a wonderful job. I have experienced massages around the world and my experience measured up with some of the best.
They listen and take good care in treating us.
My therapist listened to exactly what I said my needs were and took great care of me.
Everyone is friendly from the second you walk in. Ashley is awesome.
Available appointment times make it easy and convenient to book. Atmospheres in rooms are very spacious and comfortable makes it so easy to relax. The therapist are very well trains and have excellent skills. They very much want to give the customer the pressure they desire. My tension and knots just melt away.
A massage if not a luxury it’s a necessity , elements massage makes it the best experience ever
Great staff- Rebecca is a wonderful healer!
Everyone is kind and very welcoming. The therapist that I go to listens to my needs and even remembers what areas need addressing for future visits.
It was
A good experience, professional, employees, and very tranquil setting
Professional staff and great location for me.
I like the serene space. There are many add o. Options and a plethora of differently skilled practitioners
Allison was fantastic. I’ll definitely be back.
The only feedback I’d like to share is that the space throughout feels cavernous /cold. The grey walls & lighting don’t create a sense of warmth like golden (non led lights) would do. Even the massage room felt stark & uninviting.
I used to be a member at Hand & Stone & their space felt more comfortable personally. More warm lights & soothing textures. 🙏
MIchelle provides a great massage
Michael was a wonderful massage therapist. He did such a nice job and took the time after to explain how the session went, what streches would benefit me and what massage therapy service would benefit me in the future
Great massage by Jordan.