based on 7354 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very straight forward and a great help. I understand why Bruce is the Project Manager, I would not want to work with no one else because of his personal knowledge, commitment and recommendations.
Truly a Pro, this is what customer service should be like, like it was in the 60's. Alot of companies need to learn from this man.
Name removed
The info on the website pulls you in. Very well done . Great First Image. That was all.
Price
The manager that was sent to my house the 1st time he was very late his energy was a little off not too inviting.. I didn't like that. And I do know that you guys give a grace period But he was way outside of the time that was give to me.
I appreciate Tom, my estimator, helping me make my storm replacement decision. He wasn’t just trying to sell me a door, although that was an option he presented. Tom helped me understand my current door has years left before I need to replace it. He is a wonderful representative for Graboyes.
.
quality and service
Salesperson
Still haven’t received an estimate back
I like them to call with estimate
on time
PRICING WAY TO HIGH
They were prompt in coming over to take measurements.
The rep was great
The ideas were spot on
But the price was way off the mark
They were very professional and very informative for my home repair needs!
The ballpark price I got was way too high. I called another company and they quoted my half the price you did
On time appointment. Friendly staff
My estimate was 2-3 times higher than average price for the square feet needed. Going with more reasonable estimate.
I made it clear that I wanted and estimate ( getting several before deciding). He wanted me to make a decision after he verbally quoted me estimates for two types of fence. He got quiet and I asked him why was he just staring at me, His comment after I said “ok” to the estimate was “most people make a decision “ as if something was wrong with me. I responded well I guess I am different because I like to read the actual paperwork comparing the 2 quotes he provided then comparing those to others.
I’ve had a wonderful experience working with Beltway.
Price
I still have not received the quote that I requested ....it has been weeks now. first impressions ....this is bad
Quick, informative and knowledgable rep. No pressure and single quote without promotions.
I asked for a labor and material breakdown which you couldn’t provide.
Your total cost is 3 times the cost of two other providers.
Great PM
The project manager was very patient and made all the details clear. The company is able to
give us the exact type of doors and storm doors we want.
The first representative mislead and never provided a estimate or call back. When I called to address my concern at the lack of communication. I was offered another appointment for that following Saturday and no one ever called or arrived.
The end product is worth having it done.
Doors
Truly unbelievable - 3 weeks and I'm still waiting for an estimate from site visit on 6/20/22. finally got a text on7/8/22, but that doesn't help me - need a professional, emailed estimate. I've called your company countless times to ask for estimate, have texted the person who came out to do the estimate, asked to speak to a manager - WHAT!!
Dave was very helpful and knowledgeable.