based on 7354 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The crew was prompt, courteous, and VERY professional. I was happy with the quality and outcome of my project.
Dependable service, quality merchandise
We ordered a window and are waiting for someone to come to do final measurements
The sales rep was very nice and not pushy.
Again made second appt. and there was a no show or no call. Service sucks!!!!!
They are made to last and Graboyes stands behind there products and are always ready to help if you have a question.
Your failure to communicate my email message to your staff.
Beltway builders employee call me on 8/8/2022 to see if we were still interested in having any work done. We scheduled an appointment for 8/11/2022 with a time frame of 2:30pm - 4:00pm. I received a confirmation email on 8/10/2022 and a confirmation text in the morning of our appointment 8/11/2022. No one ever showed up, called or texted. Totally unprofessional.
I like that you get a few windows at a time . I was referred to this company .
They NEVER SHOWED UP OR CALLED
Such BAD Customer Service
Glenn was very helpful
To many negative comments
TOO EXPENSIVE
Professional and good care!
To expensive
Very friendly & knowledgeable. We’ve had them install several windows & have done a wonderful job.
My only experience has been an estimate which was good.
David was on time, personable and knowledgeable. He was able to help me see what would work in my home for what I wanted/needed. I appreciated his honesty and look forward to working with him soon. Thank you
I collected estimates from four companies and have now decided to proceed with another company. No issies to pin point.
I completed a survey last night also. Today, I received an email that the full proposal for work estimated was sent to me. I only received 1 of 3.
In order for us to make a decision for work to be done, we will need to receive all 3 proposals for total consideration.
Please have the salesman Matt to submit to us proposals/estimates for the work that we would like to have done by Allied Restoration. An email was sent to Matt about the same.
Thank you,
First name removed
The salesperson was tolerant and patient with me and my concerns and truly left a favorable impression on me that I had not experienced before with the vast majority of representatives who come to give you a free in-home estimate.
Longevity in business
On time
Reasonable
Efficient
Would recommend them to anyone (and I’m an old curmudgeon)
I am just waiting to review a few more quotes. I have all the information that I need for beltway at this time.
I am still waiting for the proposal. I haven’t had any follow up after the visit I had this week.
Estimator came out in short time to look over the work and sent proposal quickly.
Chet Last name removed
Great value and customer service!
I am concerned about the lack of follow up. On Monday, August 8, 2022, an Allied Restoration salesman visited our home to discuss our requests to have the kitchen and 2 bathrooms remodeled. The salesman stated that he wanted to show us a 3D rendering of what the work may look like based from our discussion. Due to the salesman experiencing laptop technical difficulties, he said that we should receive a copy of the 3D renderings later that evening and will be able to manipulate it further. Since we did not receive any such email Monday evening, I reached out to the salesman Tuesday morning. On Tuesday late afternoon when I realized that I still did not receive an email of the estimate nor the 3D renderings of the 3 rooms, I called and texted the dedicated salesman and left messages for a return call - left a reminder for him to send the email in question.
Today, I texted our dedicated salesperson at 7:54AM and requested a follow up call. I did get a prompt text reply that stated, "I will resend everything this morning IT is working on my email fix I sending of emails. Now." Shortly after the text, I received a phone call. The salesperson reiterated that IT is working on the existing IT issue and that a resolution is expected soon. I was told to expect an email of the estimate and 3D renderings shortly. I reached out to the main office via Phone number removed at 2:34 PM, to request further assistance. The representative asked for my dedicated salesperson's name of which I shared and stated that she would him to call me right away; and to no avail.
We enjoyed the visit we had with the salesperson that visited us on Monday, August 8th at 4:30 PM. He was pleasant, knowledgeable, professional and very attentive to our need and request for a total gut-out of kitchen and baths. However, I am bewildered over the lack of follow-up and inattentiveness to date. Please let David and I know if you are interested or not in working with us. We would appreciate follow-up towards this end at the least.
Respectfully,
Name removed
This project price is too high for us right now. thank you.
Nobody has contacted me since I paid