based on 6957 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable.
Did not receive the quote yet.
Pricing much higher than expected.
Price seemed high
Guy showed up and gave a price of 1200 to power wash one side of my house which was 2times higher than other quotes. He also provided a quote for sealing the driveway for 700 which was 3 x higher than other quotes. When I suggested his quotes were high he suggested I round up the neighbors and get a group discount. Not interested in doing his job for him. I felt he increased the price because of the zip code or perhaps because I am a women but either way I wouldn’t recommend your company based on my experience.
I chose a different door brand.
WE are in the initial planning phase for needed door replacement. Thus far , service has been very professional.
I thought $18,000 was to much to extend my deck to around 5feet when the original deck cost me around $8,000.
Way out of price range for our budget
I expected you could replace my four window halves that lost their hermetic seal. But your rep said we don't repair sashes, we junk the whole window and sell you a complete replacement. My feeling is your company is narrow minded about customer needs. At present I'm searching for a glass shop to replace the halves discussed. Total of four.
The people you have working for you are very polite and very courtesies and I would recommend your company to anyone thank you very much. Name removed
We had an appointment and no one came
The person looked at my yard and consulted over the phone instead of coming in person. That was fine, but during the discussion I realized I needed an estimate for the back also which he couldn’t view. I’m still waiting on my estimate.
Your estimate was 40% higher then the other 3 estimates that I received.
very knowledgeable rep
Patricia was great!!
cost too high.
It was too expensive! Sorry!
For current project, lower your prices.
For previous project (deck rebuild), better quality control/finishing. I had to call to get replacements and fixes for warped ballusters, rough/splintery board edges, cheap and unattractive railing, risers that were cut too short and/or weren’t fastened, etc. In your favor, your company did eventually address all of the problems.
professional
We have provided the deposit, so continuation seems likely.
After this small job, we’ll see if future engagements are likely.
Your prices are wayyyy too high!
Wish we could get the windows sooner than 6 months.
We went wiht another contractor because of price and we were able to communicate to the other contractor what we needed a little easier
Since I am retired and on a fixed income, it is mainly about PRICE.
Quote did not include specifics, very vague, and different from what we discussed. I asked for another quote that wasn't forwarded to me as well.
Prompt service.
The reminder email that was sent the day before our appointment. Also, Glen was very professional & arrived early.
Liked being able to see the image of the door with the options I selected.
High prices are honest quite
You don’t show up.