based on 7354 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lower prices
Paul was very nice but the ability to assimilate our information and apply it to your products was very awkward.
Communicative. Glenn was running late. I have no problem with that because I know that things don’t always go to schedule. But he called and even came out late in the evening to keep to the same day.
Responsive sales, but I was concerned about a few things. Also I was frustrated at having to call to get questions answered rather than by email. My days were booked, so I never had time to call during the day to get answers on the questions I sent via email. Eventually it just wasn't worth it and we went with one of your competitors.
- Misspoke on DIY availability of competitor we were looking at as a reason to not look at them.
- Emphasis on water damage part of warrantee. Since it's only for up to $1500 of your deductible, it's more of a marketing cost than a financial backing of the product.
- No system is "set it and forget it". Be upfront with maintenance required. Especially here in the NW were moss/mildew are an issue with micro-mesh systems.
We are looking for window replacements, not construction of the entire bays.
Thank you for your bid, it was a pleasure to meet Robert.
First name removed
I enjoyed meeting Patricia, and the quote is very reasonable. Great customer service!
Looking for a screen door manufactured by a different company
I submitted a number of questions to Phil. When he returns from vacation, I'd like the answers.
I really appreciated the promptnesses and thorough evaluation of the work that I needed done. Joe Van was easy to talk to and didn’t try to push more work than what was asked of or needed.
The roof looks nice :). Just waiting to complete the replacement of the awning!
Pricing astronomically higher than other estimates
Sales team not as informational or communicative
Yes Price
The people
Price!!!!!!
Great selection. Excellent advice from Tom Broido.
Your inspector was net prepared to inspect my roof. I was told he does not Go up on ladders.
Mike Hendley was a nice guy, fully explained what could be done to fix my siding issue (it was damaged in a windstorm last winter) than gave me his quote. Haven't decided yet what I'm gonna do but if I do decided to go with Allied Restorations it will be because of Mike
So far I got allied restoration to provide me with just a quote because my insurance agent is still working on my claim. My inspector Jim and his team was professional and courteous throughout the inspection. He was very knowledgeable and assured me that everything can be restored and mitigated in the future for the most part. He estimated about 100 linear feet of work for 150 dollar per feet. I am looking at minimum of 15k and I truly hope that my insurance covers the damage since money is very tight at this moment.
They were very flexible even though we were a mess.
Waiting to hear back from sales
While I'm so in the estimate/planning phase, I'm very happy thus far. Marcia has been amazing to work with and everyone else that I've dealt with has been very responsive (unlike their competitors).
You have great products and a good reputation.
The estimator was kind, polite, informative and very knowledgeable. I really appreciate the patience and professionalism provided.
The technician, great customer service. engaging. knowledgeable
The agent that came out had a great knowledge about what was going on with my concerns and problem . He got right down to business and how to get it solved. I appreciated that.
We are very early in the process but the representative was very knowledgeable and answered all our questions to our satisfaction. We are looking forward to moving to the next phase.
professionalism and knowledge
They scheduled a meeting to provide a quote and did not show up. Plus, they didn’t reply back or provided any updates/communication since
Too many email, it’s annoying
The representative was friendly, professional, and knowledgeable.