based on 6953 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Project Manager, Glenn was very helpful and knowledgeable.
Paul was great, but with only 2 windows to be done, pricing was out of line. Can’t justify $2,715 for 2 windows.
Representative listen to what I wanted, reviewed the area and made several recommendations that I liked. Awaiting estimate before moving on.
Representative was very good at explaining everything about the product and there was no high pressure in trying to make a sale.
Amazing Service! Tom Broido came over to get the measurements for the screen door for the patio door. Our old screen door had come off. We thought we needed new screen door. Tom inspected the old screen door and promptly got to work. Instead of measuring for a new screen door, Tom went back to his truck to grab his instruments. He fixed the old screen door, lubricated nicely so it was sliding like a new screen door. When we asked Tom about how much we owe him, Tom promptly informed us that he was already here when he just "fixed" an old door. So he cannot charge us for that! We could not convince him to accept any payment from us! This is not the first time we have called the Graboyes and of course this is not going to the last time. We recommend Graboyes wholeheartedly. Our front storm door was custom made by Graboyes, measure by Tom. That storm door looks like a new one after so many years.
$14,000 for a patio door & installation versus the same door and installation from Home Depot for $7,200. Seems your saleman is quite simply trying to screw over the customer. You lose.
Great service , friendly, and not pushy. You get a chance to think about things and review your next step without any pressure. Thank you.
Nothng, you arrived as scheduled. You handled an issue, your costs were good. Thos will be my second time using you all.
Too expensive
Although we ended up not using your services, the salesman wad personal, knowledgeable, and didn't try to 'sell' me more services than I needed.
Paul was prompt, curtoius, had product knowledge,gave me a fair quote, not pushy ,didn't take long,I told him I was getting other quotes
I never heard back from your representative who I met with. I wanted to begin the work but he never called me back.
Your representative was very professional and knowledgeable. I will use your service in the future. Thank you for your assistance.
Save prospective customers some time and gas by telling them up front about the need for plans to move forward at a cost of 4500$. If your project manager would have walked the house and heard what my plans were and given me some insight about ideas or ballpark figures, it would have been nice.
Howard said he didn’t want the job. Didn’t even want to look at the to do list. He was here only 20-30 minutes.
When he thought to get Home Owners insurance involved, he ran out to the truck to get an insurance form.
He said he would handle everything and I wouldn’t have to deal with the insurance company. He still didn’t look at the work needed to be done.
Does he think I am foolish enough to pay my deductible and just give him the job?
He also kept talking to my BF but I am the homeowner.
Oh, the form he got out of the truck had another customers name and address on it.
Totally unprofessional.
If he represents Beltway, you should just close your doors.
Excellent windows have lasted for years. Everyone likes my 4-season porch —and it became a four-season porch when I added your windows. Thank you. Your service is also excellent. Marsha was especially helpful with great advice regarding improvements for my windows and patio doors! Again, thanks for great products and customer service!
Quick service. Glenn was out the day after I called in.
I don't know. I'm not good at this house stuff and talking to people and figuring out what to say or ask. Billy seemed very nice and informative and like he knows his stuff. I'm much better at writing and reading rather than talking to people, which I know is impractical in your business.
Wayyyyyy to expensive
I still haven't received the proposal from Aaron. I was hoping to review it last week, and get moving on some of these projects. I would appreciate receiving some notice soon.
Wasn’t totally honest about condition of the windows
Made a trip to show room which was fine. Set up an in home consult for 4/28 which also seemed great. However, we have still not received any estimate or follow up. I have called the business twice with no response other than to send me to the salesperson’s voicemail. I have still not received any response. Frustrating as my family has had previous good experiences with this company.
Tom Broido from Graboyes was very professional. He is very knowledgeable and has vast experience in the window business. He is friendly and professional !
The customer service rep was very nice but I don't have an estimate to fully access the products and services yet.
The representative was thorough and listened to what I wanted and asked the right questions. Then he provided several alternatives.
Just waiting for my quote....
I haven’t gotten a quote yet from the rep that visited.
The representative was tardy vs the approved time for the appointment. The product manager entered the home without a mask or shoe covers. He also started measuring the space without fully listening to what project we were requesting.
Could not complete the work
Nothing