based on 396 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and smooth service
The salesman was great and helpful but the estimate was $20000 higher than the next highest bid. Price was very expensive even with the discount
Your representative (Chris Thomas) was punctual. He presented himself in an extremely professional manner. Prior to the presentation, he provided a brief history about the company. Although many companies have employees speak highly about their services and quality performance, it often appears as an oversell. During Mr. Thomas' presentation, he appeared sincere and comfortable while promoting the company and the quality of personnel that he works with. He was very informative in a manner that any layperson could easily understand the process for the project. We also discussed the prospects of future projects and he assured me that the company is very capable of handling them. Although I had two other estimates scheduled, I was so confident that I would receive a high quality product, I signed the contract and canceled the other two estimate appointments. I am waiting with great anticipation to see how well the first phase of the project is completed.
No one called me. I understand the covid and holiday rush, but a phone call would have been nice.
We were sent timely reminders for the appointment.
The gentleman who came to give estimate was on time,listened to our requirements & gave a detailed estimate on site.
Sales rep explained in great detail, very pleasant, answered all my questions thoroughly. Products seem very good, just awaiting the quote.
I decided to go with another company.
Was able to find another licensed contractor who offered better price for same scope
Customer service provided by your representative
Price is the problem.
They never showed up
Good first contact.
good first impression
Although we a firm appointment, the company canceled on me after I had set
the time aside to be her for them. I can't work with a company I can't trust.
Good initial experience.
The estimate we received from Beltway was the highest of them all. We received bids as low as $1,000.00 and Beltway's bid was nearly $5,000.00.
Bob made the explanation of the work to be done very clear and the procedure of how it will be done.
Name removed
The salesperson was prompt and very clear in her communications. The quote was delivered quickly and was easy to understand. Even though we did not select Beltway Builders, we did appreciate the competitive and comprehensive quote. We will contact you again when we have another home improvement project.
I am interviewing a few more company, for comparable products and best price. I thank the company for the free estimate. The gentle man was prompt and explained the process of his work.
Sincerely,
Possible future costumer.
once again you were more than the competition
too pricey with no discounts for srs on fixed income
For one thing the price to complete job was over priced.
The knowledge of customer representative of the roof, roof process.
The prompt response to my emails.
Great information. They readily understood what we were asking for and how to complete it.
Their honesty and providing me with options that were within my budget. I also felt knowledgable and comfortable as to the work that would be done (and needed to be done) to replace my windows after the representative left.
I still haven't gotten an estimate to remove the asbestos and it has been a full week since the visit.
Poor communication. I get quick service when money is being collected. After that, I have heard from noone. Too much uncertainty. I really thought my service was going to be great. But it seems my job is not on the high priority list. Very disappointed so far. I hope things improve, and my opinion changes.
I do like the design of the product, and am still considering it.
The sale person was honest! May use the company for a different project.