based on 7048 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Poor service no one came to the appointment received call at 7:00 am from service technician saying that was his day off and could I take some pictures and send it to him
Overpriced
Project Manager who gave the estimate was also rude and arrogant.
Supposed to be a free estimate. Project Manager was very high pressure to get a down payment same day of estimate.
No warranty on repair work done.
Very professional
Cancelled appointment
Jim was an excellent representative. Just not sure yet on how mastershield fits into our overall project and budget.
Rates are much higher than all others I have received.
Easy to work with, didn’t take a lot of time out of our day to explain products etc. Just efficient and polite.
No Patricia was fantastic! She was polite and professional. Our biggest hang up would be the cost $48-$50k is a lot, but we understand we asked for same big changes to the kitchen. I am not sure how much that type of investment would do to increase our home value.
Unfortunately the quote was about 5x what I had anticipated. Thank you for coming out.
Price was way too high
I don't believe the representative took enough time to decipher the proper work need. He barely took measurements. He spent maybe 7 minutes in totality at my residence. The justification in the pricing repair- $3500 versus replacement- $4200 made no sense at all.
Paying 300 percent more than competing bids is not in my best financial interest.
Cost was 2000 dollars higher then other estimate I received.
I have not seen an estimate nor heard from Jake since he was at the property on Wednesday.
This was a first meeting for an estimate.
Great business model and excellent customer service however the project cost far exceeded our allowable budget and present financial situation quite substantially.
You have my attention will call when ready for service!!
Very Professional and organized this far!
You came to my home, looked at what I wanted done and never got back to me!!!
We were given a price of over 25k but if we made a knee jerk decision right on the spot to sign a contract right there and then we would get a discount and our cost would be over 18k. But if we didnt sign with you right there and then, the price goes back to the original quote. That tells me your prices are highly inflated and you want a customer to make a decision on a large project costing thousands of dollars without letting them mull over the cost or get other quotes. This price did not include the counters and undermount sink. Another company came out and gave us a price of 19k which included the counters and sink. I am being nice by giving you what I did. I only gave that because the sales rep.was polite, friendly and knowledgeable. This type of strategy and your prices deserve a 0.
We will not be doing business with you and will not give your company a referal.
Hello - the cost for the project was too much.
Price too high
Product offered. Wanted real wood cabinet doors.
i requested separate estimates for jobs i was considering instead the jobs were presented as one
The pressure to make a decision and poor customer service 😪
Professional and friendly.
So far the process has been fantastic -looking forward to seeing the finalized cost estimates
I really liked Alex and was looking forward to working with him on our floors. He was going to email me the quote and some answers to a couple questions but I have not heard from him. I sent an email to the amazing lady I first made contact with and she said she would send email on. Your concrete cover is perfect for my crazy house but I am sad not to have heard back. Maybe I am just being to impatient. Thank you
I did not feel as though I was being taken advantage of I appreciate that as far as price
Pricing is much higher than expected and other providers I have gotten quotes from.