based on 394 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
first, when your sales rep showed up, he wasn’t wearing his mask correctly, was fairly rude (well more awkward in a creepy way), and seemed angry that in the middle of a pandemic I wasn’t going to let him inside my house. Given that I want my roof replaced, not clear why he thought he could come in, the roof is outside. He with an somewhat angry/dismissive tone then just walked back to his truck and said he would email a quote. Never asked a question, did point out why we should consider hiring you, basically did everything that anyone with even half a brain as a sales rep you don’t do. If that is who usually reps you I am surprised you are even still in business. But after all that he never even emailed a quote. So I guess if you want the specific thing that you could have done to meet my needs was actually provide a quote, but maybe that didn’t meet your needs.
Price
My appointment was set for 1/29 for between 4-5:30 PM.
On 1/28 I was called & told he was running about 1/2 hour late. I said it was supposed to be the next day & he asked if he could come anyway. I said OK.
Was told he was the project manager & would pass information & pictures to his guys.
I expected a quote on 1/29, and as of now, have not received a quote. I guess Beltway Builders is doing fine, business wise, during the pandemic and apparently not interested in getting my business. Very disappointing experience.
Name removed
The estimate was sky high.
Estimate to remove an reinstall tile in small basement shower was ridiculously high at $8k. Thank you but no thank you. Appreciate the estimate, though.
Dave was very nice but your price was out of our range.
Thank you
Response was as promised...
Quote to replace the glides on 6 cabinet drawers was approximately $1000. Way too high
The cost were excessively high comparatively. I had three companies come out and one estimate, work I actually saw on another property which convinced me of wanting the black finance, came in 1/2 the price you all quoted me. And their price coincides with research I did online. Why was your quote soooo much. Wow!
Didn't get a response back, so went with another company.
I asked for a quote on how much it would cost to reface my cabinets and they guy kept asking me what he wants him to do. I don't know how much clearer I could have been. Then without providing any measurements and paperwork, told me it would be $12-15K to reface my cabinets. I have a small kitchen in a 1000 sq. ft. townhome and can remodel my entire kitchen for that price. Something just didn't add up.
The person who came out in took measurements was suppose to send us an estimate by email.
We never receive one nor did we receive a call. This is the second time your company did this to us.
Poor customer service.
Said that I was going to get my estimate yesterday
Haven’t gotten it yet...
The patience of the person assessing the realistic possibilities of the redoing of our basement.
Knowledgeable estimator
Expedient and attentive to the custtomer
The rep, Ryan Velky, has been great to work with so far. There is a huge selection of products from different company's to choose from.
Price
Too expensive.
Price was too expensive
Your estimate was 6x's more than other companies as well as independent contractors.
I would never recommend your company.
Very expensive
The sales rep was very easy to work with and we appreciated the time he spent talking with us about the project.
You could not do the whole job
Confusing amounts of texts and phone calls. In the end the designer did not show a d did not cancel. I only wanted a plumber.
Reliable, trustworthy, quality work. Good reputation
The estimator was very good and professional
I would like to see examples of your work. I’m still hesitant over the price quoted.
It is alot of money for the product and install. Still considering, may inquire again for next winter season.
Very polite, and helpful!