based on 7048 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your sales person was ok. But did not have a sample of the product and didn't have a brochure he could leave with us.
When we visited your office, we had difficulty in finding the location due to the lack of signage that could be seen from the road and we found a complete disorganized situation without any window samples.
The place looked like a storage area that had been hit by a tornado and not a sales office. And lastly, when your sales person went to get us a brochure, one could not be found.
Your ?office? gave the appearance of a very haphazard, barely functioning operation.
The low rating you have on the Maryland Better Business Bureau reflects what we saw.
Angies list should not have recommended you and they will be so advised.
On time, professional. Gave great advice
I was contacted regarding solar installation. But I do not see that on your website. Also ratings for your comapny by other customers are very low. Seems to be a problem in dealing politely and respectfully with customer cncerns.
My window was quoted as double hung. I have casement windows in my condo. I even sent the list of condo window specifications approved by the board to the sales guy. Never heard back from him. Waste of my time.
Your quotes are consistently way too high. On the most recent project I was quoted $2500 by you and $1030 and $1808. On a previous project your quote was approximately $7500 while all other quotes (about 5 different companies) were all under $6000.
The sales man was great. I acquired a much lower estimate. I would have used this company and only contacted you because I could not find them. I found them and the estimate was over $1k lower and I've used them before. thank you
I tried to set an appointment for estimates 3 times. First time was cancelled due to weater, which is very understandable. 2nd appointment was cancelled and no one informed me. I sat waiting for some one to show up. I called and was told the person who was to come out cancelled my appointment. 3rd time I asked for a Monday appointment and the appointment was schedule for Tuesday when I am not available. I gave up and called another company.
They have worked with my homeowners association before and they have the products that I’m looking for. Additionally, Joshua, my service rep, is also quite helpful.
The handy was rude, mislead, very short. And the females in the office laughed and hung up in my face. Your company is very unprofessional and I will never render service again from you!
Your sells rep came unprepared, felt like he didn't even want to be here
I asked for a quote, to replace 3 sheets of T111 on my shed & the quote was $3000. Really? I replied to him & said that I couldn’t believe it would cost that much. Never got a reply. That’s not good business.
No show for estimate
Extremely expense. Low end of the quote is 5 times what our other quotes are.
Tom was GREAT! the price had ALOT to do with not going forward. Your product is awesome it is just that we are first time home owners and just don't have that kind of money for that project.
The quote was almost twice as much as anyone else!
could not find anything at all regarding windows on the Internet.
Waiting on quote
The customer service is outstanding! I love the professionalism of everyone with whom I have had contact. They make me feel appreciated as customer and they are very patient when it comes to answering questions.
It was a waste of time. Home Advisors came and made the repair within an hour. Looks brand new. Made recommendations for maintenance and what type of products to look for if wanting to replace or upgrade
Estimate is a little too high.
Nothing to add at this time. We are still working with city permit staff on plans approval.
My appointment had to be cancelled due to weather and has not been rescheduled. I sent photos of the affected areas that need work as requested but haven't gotten an estimate yet.
Great service and answered questions very nice group from the office to the project manager
Well the weather was terrible that day and I got a text confirming the appointment a few hours before but then no one ever showed up
I didn't realize that Bordner didn't do small jobs. I can't afford a total make-over. Didn't realize you just sold one type of product for surfaces. Didn't expect the sales presentation would take so long.
We have an appointment with your company scheduled for Monday February 21, 2021 between 1:00 pm and 2:30 pm.
Please call me Herb Last name removed 30 minutes
Before the appointment. Phone number removed.
The address is First Baptist Church of Ken-Gar
3922 Hampden Street, Kensington, MD 20895.
If you are not able to make the appointment
Informed we as soon as Possible.
Call me if you have any questions.
Herb Last name removed Trustee
Email: Email address removed
I
Just received an estimate Beltway Builders for a home improvement project. Cost is more economical than other contractors.
Excellent clientrelations w/ Bill Mitchell.
Larry Hewes
We don't know anything about the products, however the service so far has been good.
Price is expensive compared to other bids.