based on 7342 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick response from the company on a weekend. Well-informed estimator that came out to the property first thing on Monday (Mike).
Joe was very friendly and pleasant, and he helped me to better understand the issues with my damaged floor. I will more than likely be contacting you again because I have a few more questions before I make a commitment.
Initially no one showed up for the site visit. After calling, someone came two days later. More than a week has gone by and I haven’t been provided with and estimate for the work to be done.
Your staff is always friendly and helpful! The only thing I don’t like is your prices. You quoted me $3,000 for a door that I can buy at Menards for $500. No way it cost $2,500 to install a single exterior door.
Process is great thus far.
Quick to come and look at job and estimating
Very professional. Only "complaint" is that the sales guy showed up early to the appointment (haha). Mark was great - spot on all around.
Sales rep was extremely rude. Worst customer service ever. Terrible attitude and extremely confrontational.
They are a well established full service company that stands behind the product and installation equally. What more could you need?
Really impressed with the knowledge, experience and conversation with Howard. With maintain
contact with BBI in the future. Thank you
Have received quote from contractor that stopped by to view the project
They were a no call/no show for the 1st appointment. They were 2 hours late for the second appointment. Their bid for the job was 100% higher than the 1st company that looked at the job.
Thanks but no thanks.
Price higher than other quotes
Got My Estimate Within A Day....
cost and waiting time, ANDERSON IS GOING TO DO FOR FAR LESS $ AND SCHEDULED IN 4 TO 6 WEEKS
the sales
person
Communicate in a timely manner.
Your price
THEY NEVER SHOWED UP I WAITED AN WAITED
more details on the project.
Sharpen your pencil. Your bid is slightly more then we want to spend on this project.
The estimate was much higher than we expected to repaint a door!
The overall price is more than we wanted to spend. Financing options are not ideal. 50% down is not in our budget. We are contemplating other avenues before reaching out for other options at a lower cost.
The estimate came in 75% higher than the other estimates I’ve received for the same work
way over my budget
Very professional and courteous. Took the time to fully explain each fence product.
Waiting to hear pricing. I know it is a process and takes time.
late for appointment.....
Prompt service. Also already used you guys for our brick restoration work about 2 years ago.
The price of the project is too high. The estimate was $5000+ to power wash and stain a deck that cost $25k to install. I’m sure you’d do a great job but the price is exceptional.