based on 247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We really appreciate all the the hard work even through this past crazy year.
Dependable, great service, extra services when needed.
responds to our requests and notifies when something isn't working.
The floors are never really cleaned and mopped. A lot of time we have to sweep debris off the floor ourselves the morning after the cleaning company comes. The vents and light fixtures are dusty and dirty, we have to clean it ourselves as well as the glass reception window and the glass in the front door- which is the first thing patient's see!
We just love Denise. She has a great personality and is always so friendly with our staff. Service Master staff are very accommodating to our cleaning needs.
Reliability and thoroughness in cleaning. I know when I close the Literacy Center at night I can be sure that when I return in the morning it will be cleaned and ready for adult learners and their tutors to begin in their classes in a pleasant, welcoming environment.
Reliability is what I like best. You can count on a quality cleaning everytime.
Your service is reliable and of high quality. I don't have to worry about anything.
These are the sweetest individuals, however; there is a lack of consistency in cleaning and the contract isn't always followed to a T.
The response time when issues or concerns arise are always quick. The workers that come to clean are always friendly and approachable. The assigned tasks are performed daily with little concerns over the past years we have been a customer.
We like them because they are reliable. They inspect to make sure the cleaning is done up to their standards.
Reliable
Great Communication and reliable.
We have several cleaning services at our different shops but ServiceMaster by Shevlin is the only one that asks for our feedback - if there's anything they can improve on. They are #1 in my book!
I am able to let them know if I need anything and get a quick respose.
Your employees are nice and hard working. The office is clean and neat when we get in the next morning. You also respond very quickly when issues arise! Thank you for all that you do.
ServiceMaster does a great job with our facilities and is always very quick with responding to any of our requests and needs. They have been extremely helpful in ensuring the safety of our staff with the COVID pandemic with making sure our facilities stay clean and sanitized.
The current service is adequate. If you would like to discuss details of this, we would be happy to visit with you. Thank you!
It seems something always gets missed. A month or so ago, rags were left on the counter or a floor not mopped (yes, they came back the following night to re-do), something gets unplugged (phone), and this week, one of the trash cans wasn't emptied. I really don't think that furniture gets vacuumed monthly per the contract or that vents are ever dusted. Recently, the back door deadbolt was left unlocked. What's done seems to be done well. It's just that it's not very thorough or complete work.
they do a great job
A plant was knocked off of a desk recently, some areas of the store are not being swept or dusted well or at all and we're pretty sure a box of masks were stolen a couple weeks ago. I also believe our monthly bill is extremely high for what we are getting.
Bonnie, I am sorry to hear this. We will be contacting you and investigating these issues. Please feel free to email me with any further questions or concerns at [email protected]. Do you have access to and feel comfortable using Orange QC (our online work order system)?
Cleaning not consistent
Mike is extremely good to work with. Any requests/questions are answered promptly and addressed.
We enjoy the communication between our company and Service Master. SM is always quick to respond to inquiries and equally quick to help with changes and updates.
With the Pandemic in 2020 they have been responsive each time I have called or needed their service for one of our locations. I can depend on them to be there anytime night or day. I have also needed their service at my locations outside of the Lincoln area as well and they have fit our locations in. I cannot say how thankful I have been for the service they have provided through out the Covid 19 services.
Thank you for taking the time to review us and provide, Vicki! We are also appreciative of great customers like you who provide feedback that is both positive as well as constructive.
Love the service with him and his staff.
Christiana and the ServiceMaster Chesapeake team servicing the building have been very helpful and accommodating during my transition to the property.
I think you guys do a good job. I find it hard to measure because we are not in the office much and the work is not checked like it had been in the past. Rita was great and did a good job but occasionally things did not look vacuumed like it should have been and occasionally little things have not been as clean as it was but then I can't tell you if it is someone from the office who came in and did something that made it dirtier between a clean-up visit or if it was not quite as clean as it should have been. I have noticed mail on desks that have not been moved at all so I don't know if the desk has been wiped down or not when it should have been. Clean up should be quicker for sure but it is harder to detect if things are done as well due to the far less frequent visits by employees. I have seen things in the downstairs kitchen that do not look like they have moved from one week to this next recently which surprised me (a container of pretzels as an example). It sat in the middle of the counter and that is where it was the next week I was there and it usually sits against the wall is an example. Not saying it is not a good job just not sure it is as good as it should be because I can't check it the way I used to.
friendly service
The Shevlin's are very dependable and easy to work with as a business. They are always conducting quality control and make sure their services are top notch!