What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
the staff is very friendly!
Staff are very friendly and attentive to our needs.
I see them disinfecting handrails, doorknobs, elevator buttons and many other things. Their services are helping to protect myself, coworkers and patients from many potentially harmful germs. All of the workers have always been very polite and they try to appear invisible while doing their diligent work. I notice all they do for us at Mercy Health Defiance Clinic. Thanks to everyone on the ServiceMaster team.
The professional and friendly manner that Tiffiany and Peggy have! Tiffany sees that Our Agency is covered when Peggy is unable to be here. Peggy is very thorough and timely with her cleaning. We appreciate ServiceMaster and the individuals that they hire for the cleaning!
Management and staff are very accessible and return messages promptly. I feel our Service Master team is an extension of our company and I feel this is reciprocated. Our team treats their assigned facility as they would their own home...with care and respect. We are alerted to potential emergencies regarding building mechanicals and building security. We have used various teams for flood damage, fire damage and sanitary emergencies. Service Master provides excellent service that exceeds expectations more times than not. I appreciate their commitment to our company and their dependability.
Professional and the staff are always courteous
always looks great after they clean for the week.
Wes Moats
The cleaner that we have at this time does a tremendous job. The employees think he is great which is critical.
Dependable. Friendly and always willing to help.
The service provided for us meets our requirements.
ServiceMaster is always accommodating especially when we inform them of a scheduling change due to a meeting. They are also great about taking care of any additionally requested items that are not on the usual list.
They do a wonderful job and if there ever is an issue they are quick and happy to fix it.
Mindy and Candy do a great job!
Thorough
The staff are friendly and do a nice job cleaning our facility.
friendly service people
I appreciate the prompt response and anticipation of needs. Thank you!
I greatly appreciate the oversight that is provided to ensure a quality job is being done. Great people to work with.
The quality of the cleaning is ok, but not great. It doesn't appear that the staff cleaning don't have extremely high standards. The supervisers have higher standards, but the staff don't seem to. Cleaning done is the bare mininum. It is Ok, not great.
Rose does a nice job. She tries really hard to please and goes above and beyond.
There were issues with Kevin at the end of his tenure. Since then things have improved again.
Good work ethic, flexible, and do a good job
Very responsive and reasonable. We love ServiceMaster.
Always willing to work with us when (minor) issues arise, and having our best interests in mind.
The employee who services our school is outstanding. She does great work and is very personable. The communication from both Dan and Kurt is outstanding. The company is definitely concerned about the customer and the service provided.
I like that the supervisors do inspections
dependability & consistency
Efficient, thorough and conscientious.
Complete all itemson cleaning list consistently weekly.
Super awesome - Green - top shelf service
Clean work.
Nice and friendly staff. Very Polite.