- Phone: 317-388-5141
- Visit Website
based on 18276 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
A first time customer appreciated the polite customer service and cleanliness of the carpets and rugs with a short dry time!
The quality of work that your tech Erik provided was by far the best I've ever seen. I don't know much about carpets but he was able to tell me what type I had and gave me great recommendations on how to keep it clean. I've had plenty of service people out to my home over the years but I have never seen anybody take care of my property the way Erik did. He protected my corners and made sure all furniture was put back in the correct spot. It was great to see how different you guys are compared to other companies I've used. By far the best I've ever seen and Erik was by far the best service person I've ever had in my home. Thank you so much and I'll be asking for him again!
The technicians are very thorough. Patrick made the carpet and furniture look new! I have had other carpet cleaning methods and consider Zerorez the most effective.
Clean, no chemical odor. Friendly people
The carpets had not been cleaned in at least 6 years, and had been Bissell cleaned before that - and I couldn't believe the difference after Patrick took care of them. They looked new! Amazing system, Zerorez - totally amazing!
You pay attention to my needs, and take care of them! Service and product are awesome!
Easy to schedule. Britney was easy to work with for scheduling. Even called me when sooner appointment became available. Erik and Steve were professional and friendly. I will recommend them and zerorez! Thrilled
No chemicals, dries fast and smells clean when finished.
Excellent service and outcome.
I would recommend Zerorez to anyone. This is the second time I've used them. They did a great job cleaning my carpet.
The customer service and quality of work
Patrick did a great job getting the spots out of my carpet. 'He was very professional and explained the zerorez process and how to handle spots in the future. I also liked that the carpet dried faster than other carpet cleaners and there was no residue left behind.
good people
The way the techs ask you about any special trouble areas and they try their best to get the spots out. Also they seem professional, and the carpets aren't soaked with water. Keep up the good work.
It was great experience. This was the first time I have used zerorez. They did a great job cleaning our carpets and my couch. My couch looks brand new.
THe professionalism and the cleaning process
Very professional and the quality of the work is excellent. The gentlemen that have come are wonderful.
The crew you sent, very professional courteous and hard working.
I love the fresh feel & look of the carpets....lighter & brighter than other ompanies
I have used. The men were very pleasant & nice....would use you again....
I thought a bit pricey, but I guess worth it...I can refrain from treats for awhile..
On time, professional, and tidy.
Promo and friendly service . Carpets look fantastic !
Its clean and doesn't leave a residue-- seems like the healthiest route.
The carpet cleaning was just ok. Cleaner didn't really slide out tables or anything. He just went around everything. He got finished pretty fast I offered to do whatever he needed. He said he he it. I did move stuff out of rooms but not dressers. It was my first time using zero res do now I know what to expect. I was not told about the water fees in advance, no prob I understand. I was told they would use spot remover if necessary but he did not. I was having a party that evening and didn't want to take the time to clean the carpets myself. Ended up having to get a rug dr to get the spots out before the party. Kind of exoensive carpet cleaning for the service received. I did like the no odor and natural cleaning part tho. Thanks
In many places the carpet had so much water in it squished when I walked. No fans were used to dry it. It took over 12 hours to dry even though the temperature was in the teens or 20's that day with a wind chill. The humidity level in the house prior to arrival was in the single digits. It was in the 30% range for over 10 hours, that is how much water was left in the carpet. The carpets overall were not dirty and there were only a couple of stains. With the amount of water left behind I don't feel that any dirt that was there was suctioned out. A couple of weeks later I got curious and used a home scrubber to go over a couple of areas and was able to pull dirt out! The technician was very polite I am not certain if he was not properly trained or if your system is flawed! I have not yet unrolled the two area rugs that were cleaned at your company's site. Hopefully they did a better job.
On time,professional,curtious & economicaly priced.
Erik was very courteous and answered all questions we had. He was able to clean the spots we were concerned about and did so in a timely fashion.
Zach did a great job. He was by himself and worked for 4 hours!
Quick drying time
courteous worker
timely
Eric was a pleasant and concerned tech.
No chemical,odors
No chemicals