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based on 18546 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the lack of chemicals used. The carpet just feels clean, no stickiness, no chemical or perfume smell. The technician always explains the process, walks the space with me to make sure they are aware of problem areas, and then again checks with me at the end to make sure everything is good. We have used Zerorez many times and have been impressed with the professionalism of the technicians.
The employee was very prompt. He had trouble with the water, but he went to resolve it and had to go get another truck, but the service was A1 and he got a lot of spots and very kind and manageable.
The courteous service technicians and the idea of not using shampoos for cleaning.
The technicians were on time, very professional, and did an excellent job.
Your service by both Jake and Noah was exceptional. Jake worked very hard to ensure he would do no harm to the fabric on the chair we asked him to clean. He determined the fiber content and other things that would be affected if he used the wrong product. As a result the chair looks beautiful and smells better, too! Noah came to check on some stains that had not come out on the first cleaning. Using good products, he removed or made lighter every stain but one by the front door. We have no idea what made that stain. Noah worked diligently and did not charge us extra for the return trip. Both of these men work as professionals should with the customer’s satisfaction a priority!
I like it that you have a range of products, especially the stain removal ones.
I like that every person who has come to clean our couch, chair or carpet has always been so respectful and courteous! I like the fact that things get really clean without additional chemicals.
Timely
Quality
Wonderful experience.
The technicians that came out were very communicative about what they were doing and did a great job. Better than expected!
Noah did a great job! Would like to have him back again
Jake was polite, worked hard, and cleaned up behind himself Carpet was dry after a couple of hours
Responsive and did a good job.
The cleaning technician very friendly and helpful! Please pass on my thanks for making the experience pleasant and easy.
Upset that price quoted for cleaning In WRITING was inflated by over $100 when technician here. Definitely bad business practice if not illegal. Would have totally canceled cleaning if I had not spent a lot of time moving lots of items out of areas to be cleaned.
That service Tech was very friendly and took his time and fully explained the process.
Sam did a wonderful job and is very personable and knowledgeable. I will definitely be requesting him for all future carpet cleanings. We love pets and Sam made our stairs look as if we lived in a pet free home. Thanks Sam!
3-step process that seemed to dry faster than other systems we've used in the past.
Excellent service. Courteous service people. No soap residue.
The technician was very professional, and did an amazing job.
Every stain came back after the carpet had dried.
Carpets look great. No hard sell. Quick
Andy is awesome to work with
The guy who help us clean the carpet is so kind and don't mind talkign with my curious son. He was very patient explaining everything to me. Great job.
There was one spot that looked worse after it dried. I tried oxyclean on it and that seemed to work somewhat.
Excellent work every time and super kind and professional techs come out !
Jeff Cohen
The service was efficiently completed. The carpets look excellent. The technician was friendly and answered all my questions.
The customer service keeps us coming back. We appreciate the flexibility of changing our date of service with no problems and the technicians are always so kind!
Cleaning technician was very thorough and the results were better than expected.
Experience tech. Friendly. Explaining what he will be doing.

Excellent customer service and met all my needs!