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1698 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Do not have the proper back up from the office staff Britney told me one time that she would come over to clean up the sugar water off the floor and then called back she couldn't make it and when she came herself she tried to leave the boxes for the other girls .love the nurses Kayla and Kimberly these two woman are a 10 in my mind the office staff not at all
The nurse is compitant, knowledgable and personable.
The nurse is on time and kind.
I was of the understanding someone would pick me up at the vancouver general hospital and escort/drive me back to my hotel and was then required to spend a few hours with me to make sure i was ok, not walk 3 blocks to their car, then drive me one block to the hotel, drop me off, and drive away.
I was actually ok with being left as the procedure i had was relatively minor, in my opinion, and I just spent the afternoon in my hotel room, as was requested by the hospital, but it could have been a problem for someone else who may have required monitoring for an extended period of time, such as 3 or 4 hours.
The nurses are so wonderful and caring that they are like family we were very lucky to have them God bless them
The nurse are safe and know what to help with
the service is good, on time.
Good service
Very dependable. Very nice to meet with. Informative
Great experience
My nurse Sharon Hayes is an absolute sweetheart. She goes over and above with her work. She’s a treasure too have.
I look forward to her visits, as always stops to ask how my day has been before she does the cycler machine. Having her come in to do that gives me peace of mind that my husband is not straining to do it.
The nurse sent to pick me up ( Can't remember his name) was on time, personable and made sure I was comfortable in his vehicle for my trip home from the hospital.
Will definitely use your service again.
Have a Great Weekend!
Cheers,
First name removed
Short notice availability and flexibility of care
They are very friendly and know what they are doing
Hard working and really gives the best care for tge clients.
The home support was amazing and willing to help with my father however needed.
The two ladies who come to my home do an excellent job. Professional, kind, helpful and knowledgeable. Worth their weight in gold.
The online document that I had to complete required me to answer questions that had nothing to do with my transportation request. It covered all aspects of the services you offer and I could not have managed it without help from Brittany who helped with the digital signature and initials. I could not exit the document without completing every section. Surely the document for transportation could be streamlined?
Other than that, everything went well. Top marks to John for his helpfulness.
arrives on time, polite friendly gets the job done.
The caregivers you have sent to my home (Sarbjeet and Rhemeina) have been lovely and very helpful.
Name removed
The quality of the care was excellent but we were not pleased with having the full fee applied when a day of care had to be canceled (with a day's notice) because of hospitalization. I think I compromise was necessary - perhaps the portion of the charge that went to the caregivers fee - but not the full amount. As a result, I would not recommend NND enthusiastically, despite the quality of the caregivers and the otherwise excellent administration.
They are nice and helpful
The nuse are vary good
Verna & Eden most professional. Feel most confident with their assistance.
Both women who help me are professional, thorough, friendly and completely dependable.
One of your Care Aids is Carol Pringle. She's the best!!! It's her efforts and client empathy that gets your company the high score.
None idea.
The friendly attitude of the nurses. The nurses show concern for the health of their patients.
Nurse next door is a very good service. The nurses are well trained and veery friendly and kind. I am most thankful for their service.