based on 500 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
AMAZING. Great staff and Zola comes home tired and full of love everyday
I've noticed that my dog is frequently placed in the kennel on a "time out". I do understand sometimes they need a break but it has been over 10+ minutes. This can be frustrating as I'd like feedback, if he is doing something wrong so we can make corrections at home. With the increased cost of daycare, I could easily leave him at home rather than paying someone to leave him in the kennel. And sometimes when watching the web cams the coaches ignore the dogs and are on their phones. I'm wondering if there needs to be more than 1 coach in the room at times as the coaches seem overwhelmed with the amount of dogs.
Also, I've noticed a smell at the facility and sometimes my dog comes home smelling like urine/other dogs. This hasn't been the case in the past but more recently. My dog really loves daycare so I'm hoping with feedback from the surgery, there are some positive changes.
Very friendly enthusiastic staff very welcoming to a newcomer. Simi loved it there. They took great care of her
Friendly and helpful and employees seem to really like dogs.
I signed up for an enrollment 5 days before an extended overnight stay but the paperwork wasn't processed and I was charged the higher rate and no one offered to give me the lower rate even though it was their mistake.
The location is easy to access. I brought my dogs in for grooming with Christina. She is is the best! The dogs love her and they look great. Always smell so good too. I haven't tried any other services but highly recommend Christina in grooming.
The cameras were down every time I tried to sneak a peak at my dog. She clearly enjoys Dogtopia. On her second visit she was crazy with excitement when we pulled into the parking area.
The staff was very helpful and friendly and I liked the concern shown for our pets safety through the registration process
My dog has been to other Dogtopia locations, I was in the area visiting to go to a family party that would be an all day event so I needed daycare coverage. I called 2 weeks in advance to discuss the meet and greet process, and schedule my dog for the meet and greet and daycare. Once I arrived in Fredericksburg, a day earlier than planned, I called and discussed bringing her in to do the meet and greet only the day before (Friday) so I could be sure that she would be ok to be in full day daycare on Saturday. She passed the meet and greet, and when I picked her up I requested, if possible, that the meet and greet fee/daycare credit be able to be used on Saturday since Sally was only at your facility for 30 minutes on Friday. I believe Gemma had agreed that we could do this. When I picked Sally up on Saturday at 6pm, I was told that I owed $45. And when I asked about the meet and greet/daycare fee I was told that it was only applicable on the day of the meet and greet, and that there was no note of it in the file. Since it was the end of the day, and the team member at reception did not seem ready to discuss further I paid and left, but it hasn't sat well with me over the weekend that I paid for both the meet and greet and a full day of daycare, when I did the most to communicate my situation and confirm what I would have been charged for. My parents have had a monthly daycare plan while they spent the winter here with their dog, so I thought that this would have gone a bit smoother.
Everything
I think your people are great up there, and we feel our dogs are well cared for. The pricing for our three dogs feels steep, and we keep them all in one suite.
I like that I can watch my girl on the webcam during the day when I am away.
We love Dogtopia. My dog Genesis loves it too. The staff is wonderful and they really make Genesis feel special. We are so happy she has a great experience with Dogtopia white flint. We have also boarded Genesis there too. She comes home happy and tired. We are really pleased with Dogtopia white flint.
Everyone has a positive and upbeat attitude, and I so appreciate the honesty whenever there is an outbreak of kennel cough. Coquette always has a good time, and I do wish I lived closer so she could go more often.
Excellent customer service
Quality service, my pup was happy when I picked him up. The times given were accurate. He was not there all day for a 2-hour service.
I love that they do a meet and greet before accepting dogs. They’re very knowledgeable in what they’re doing and you can tell they care. I also like that the areas are smaller and they have several people in a room. They’ve got great control over all the dogs and make sure it’s a completely safe environment and that all the dogs have what they need to thrive and be their best!
My dogs are well cared for and I like the Webcam. The website is very easy to use.
People are friendly. It is close to my home and it is easy to schedule appointments. My dog always seems very happy when I pick her up and I can see her playing when I occasionally check the webcam.
Friendly staff and my pup loves his play dates at Dogtopia! Quick to confirm reservations.
The people are so friendly and nice to the dogs. Truly love dogs, which is clearly evident.
Dogtopia is a great place and does a great job with their spa services. also has wonderful people working there.
Everyone at Dogtopia is wonderful! I have been bringing my dog there for over a year now and now my second dog loves it!
The staff is friendly and professional. There is always someone in the room with the dogs.
Staff was amazing on evaluating our dog for a stay. Then having her for the day to play. Very professional and courteous.
I like the amount of dogs in the daycare
I like the staff and their dog knowledge
I like that staff seem very attentive to the dogs throughout the day
I like the space and cleanliness
I like the cameras
I like the structure of the daycares (games/naps/lunch)
As soon as you enter, you’re greeted with a warm welcome and smile. Everyone at the front is eager to see your fur baby. Open arms bright smiles and warm hugs. I love the webcam access and my little Braxton is beginning to get familiar with the new world of daycare!
I was not able to pick Tuna Marie up from daycare her first day on Saturday. But my mom who did texted me a picture of her report card and her lunch box that she packed for her. I cried, her little first day picture the hand written note on her report card and feedback about her playing was absolutely beautiful. My mom said she came home clean and didn’t smell like she had played all day. 10/10 5 stars absolutely will recommend dogtopia to all of my clients, friends and family. Thank you Dogtopia for treating my girl with so much love.
Everything. Kari was a great help to me. I love your place. I will recommend.
The friendliness and compassionate care