Customer Testimonials

Service partnership with local bike shops reinforces confidence in purchase

Trek has affordable premium quality products for the average cyclist who needs equipment, but maybe cannot spend as much as others. The products, items, or apparel, whichever way you choose to describe them are solid and durable for many miles.

Easy to order, shipped directly to my LBS. selection online is vast.

Matt and his team provided an outstanding support after my accident. I was able to get a brand new bike, new shoes and new helmet with great commercial conditions. I’m extremely satisfied with the treatment and that’s the reason I’m definitely a long term customer. Thank you!

Customer service and quality products

Easy to use and shows most if not all your poducts. I knew what I wanted and was able to purchase it with ease. The peddles arrived with in a week the new bike is taking a bit longer

Trek is a great company producing great bikes.

Very professional and easy. My local dealer, Bicycles International, has been very helpful in finding the right bike.

Ebike works/rides great; had some adjustments made on gears after 2 weeks, shop and staff very helpful

Great customer service experience and awesome bikes.

Great bikes and my local dealer is fantastic

Simple to use and maintain. Dependable.

Quick shipping and quality product

Professional service.

The online purchase was seamless, the store pickup was a great experience, staff is very helpful. When there was an issue the service Team was quick to correct.

However there was one service tech working on
His computer when I was waiting for service. He did not acknowledge me in line. Someone who came in after me walked up to this gentleman and proceeded with their servicing needs. Wasn’t until the other service staff member was free before I was acknowledged and helped.

Shipping was fast and the prices were reasonable.

So many options to select from. Offering more than just the Trek brand accessories give me so many options to choose from. Easy navigation through the many excellent products offered at trekbikes.com.

My order arrived earlier than original date. I was stoked to get the air pump and it arrived in perfect condition and works as advertised! Thank you, Trek!!

Style of the bikes. Very friendly staff.

Quality

Great job

Top notch from start to finish, Kyle and Walt at Pedal Bicycle Co in Chesapeake, VA could not have provided better service, it was more than customer service, they truly cared about me and what I wanted above making a sale. The folks at Trek Bike in Waterloo could not have been friendlier and more professional. The team you sent out to the Sea Otter Classic (especially Ross) were not just representatives from Trek, they were people who care about other people and just wanted use to have a good time. Because of the philosophy of Trek, and the fact that all the Trek employees I met live that philosophy, is why I am now buying a second Project One, this one for my nephew. Keep it up Trek, you have found "What Right Looks Like"

V/r,
Tank

Timothy Pike
Photopike Photography
www.photopike.com

Easy to search, purchase and pick up at the local store.

Excellent shopping experience

Reasonably easy to search for an item, includes all the usual info (photo, detailed description, reviews), fast shipping!

easy to find what I wanted

Fast delivery.

It was easy to find and order the part needed. I love that pickup from an authorized Trek dealer is free!

I loved the customer service I received from Pete Lanes in Sun Vally Idaho!

Very easy to use and quick.