Customer Testimonials

I found an excellent deal on a Domane+ SLR 6 AXS. Timely delivery.

The best part of my experience was The manager in Ventura, Mike Pincus! He guided me through the online process and made everything quick and easy!

Excellent after sale support for any issues I’ve had.

I was able to order the bike to arrive at the local Trek store where they inspected and assembled it for me. I received an update on my order when it arrived at the store and an update when they discovered that a part would need to be replaced. They kept me posted on the progress and I just picked up my brand new bike yesterday! I was helped by Aaron at the store and he walked me through the features, gave me some advice for riding, and even helped me to secure my new bike to my car carrier. He was super helpful and offered that if I run into any trouble to just reach out. I am so excited to go riding and I feel like I'm in great hands if any issues arise. Thank you!

Generally good search tools, free ship to store, prompt livechat support when needed.

The people that called about a bike we wanted to get were very informational and really helpful, and the website I would say is pretty well organised.

Access to specs and all the options.

Great customer service and good products

Very easy to navigate the site and order the bike we wanted.

Ease of purchase.

Every interaction with Trek has been great! The team at my local store in Coppell is the best. They are so helpful and knowledgeable, and they take great care of my bikes.

it was a good experience overall. We ordered 2 bikes from red barn refresh.( 2 separate orders) both bikes had small scratches but we were ok with that. They arrived in large boxes and required a little assembly. The shipping process could be more organized. We had to sign for our delivery but we weren't given an option when it was arriving and we were all at work that day.
the 2 nd bike delivery came on a semi and the dispatcher and driver both called to make sure they could turn around in our subdivision. I have no experience with a semi so all I could tell them was full sized school buses turn around.
Both bikes had issues with the locking mechanism (e bikes) and we had to take both bikes to a local wheel and sprocket to get fixed. If the bikes were really inspected prior to reselling, then that should have been fixed prior to mailing them out.

Ryan at the Folsom Trek bike shop was great. Provided a lot of help and support on a couple of changes I wanted to make (11-36 Cassette, +7 deg stem) and general fitting. This Domane SL6 Gen4 is very comfortable to ride yet very capable. 105 group set is more than adequate for my needs and Di2 makes the going easier. Big improvement over my previous 10+ year old Dura Ace cruiser.
As a senior rider I'm now also looking at adding a Domane+ SLR6 to enable more difficult climbing group rides with the younger guys.

Being able to see your local stores stock is convenient and I hope that feature gets more enhancement/focus on Treks web dev. teams.

Trek store employees very customer friendly. Service staff know what they are doing

Nice and easy to do.

not sure yet, pretty new

Great deal, quick shipping.

Found the information that I needed to help me select a bike that best suited my needs.

Excellent customer service is what you get at this Trek store.

Other than the longer wait than expected for the delivery, very satisfied.

Easily find the bike that best fits your needs

great team, always very helpful.

Great product and overall purchase experience.

Trek bikes.com is incredible. I was rebuilding a bike and needed the right free hub and I had issues but then a simple call helped resolve everything. Trek has their own line for the proprietary wheel set. Incredible!!

It was surprisingly straightforward and simple. The bike arrived, packaged with care.

We love the cruiser both regular and electric. Very comfortable riding position.

Love my Trek e bike! I’m 78 and have ridden 7k miles in just under 2 years!

Ordered a helmet. It came quickly to the store and I got a phone call letting me know it was ready for pickup. Friendly service at the store also.

Had the item 1 day after I ordered it.