Trekbikes.com
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   June 23, 2025 — Rated 10 out of 10 by James mcdaniel Trekbikes.com
What do you like about your trekbikes.com experience?

I bought an Electra loft 7i step-over after asking for advice online and reviewing several models and manufacturers. It selected this model because of the simplicity of internal gears and a lighter weight than the others I was considering. Although the Electra was more expensive, the quality of the brand justified the cost. Picking up the bike at Trek Cary was easy. The bike was assembled well and looked great. Lea, the staff person who helped me by going over the bike and selecting accessories, was an absolute delight.

Report a concern   June 23, 2025 — Rated 10 out of 10 by R.L. Trekbikes.com
What do you like about your trekbikes.com experience?

Website is easy to navigate. I recently returned a purchase and it was very easy which is always a welcome thing. Really like Trek products, they are well made and very functional.

Report a concern   June 23, 2025 — Rated 10 out of 10 by B.B. Trekbikes.com
What do you like about your trekbikes.com experience?

All round good people to deal with. Extremely knowledgeable on products. I Walked in for a $10.00 part, ended up with a new bike. That says a lot.

Report a concern   June 23, 2025 — Rated 10 out of 10 by J.H. Trekbikes.com
What do you like about your trekbikes.com experience?

Very professional and listens to my issues.

Report a concern   June 23, 2025 — Rated 10 out of 10 by J.S. Trekbikes.com
What do you like about your trekbikes.com experience?

Easy to use. Quick delivery. I like that I can get an item sent to my LBS also.

Report a concern   June 23, 2025 — Rated 10 out of 10 by Craig Stodart Trekbikes.com
What do you like about your trekbikes.com experience?

Good sale price and free delivery to store was great. Thanks!

Report a concern   June 23, 2025 — Rated 10 out of 10 by S.A. Trekbikes.com
What do you like about your trekbikes.com experience?

Bikes arrived quickly and in good condition; very well packed. 1/4" thick Assembly instruction book was a bit over the top containing differing languages and bikes vs a simple two pages of instructions for the bike within. Clear pictures don't require languages. It was wasteful to include both quick release and standard mounting for the front wheels, pick one.

Overall, super happy with the bikes and the purchasing. Local bike stores didn't even know what a coaster brake was and wanted to know why we didn't want hand brakes and gears.

Report a concern   June 23, 2025 — Rated 10 out of 10 by J.L. Trekbikes.com
What do you like about your trekbikes.com experience?

Love the shoes.

Report a concern   June 23, 2025 — Rated 10 out of 10 by Lauren Cucinotta Trekbikes.com
What do you like about your trekbikes.com experience?

This is my first “real bike”. I have been missing out! It’s smooth and fast. This one is a little more bumpy over uneven surfaces, but overall I love the bike

Report a concern   June 23, 2025 — Rated 10 out of 10 by J.G. Trekbikes.com
What do you like about your trekbikes.com experience?

I had to return my purchase to the local trek store.

I recommend modifying the descriptions for your helmets a little better. - The difference between "Child" and "Youth" is not easily determined. The descriptions are exactly the same. you may wnat to identify - small kids/ big kids somewhere. very confusing.

Report a concern   June 23, 2025 — Rated 10 out of 10 by L.B. Trekbikes.com
What do you like about your trekbikes.com experience?

Found what I needed and got it quickly

Report a concern   June 23, 2025 — Rated 10 out of 10 by Jesse Carroll Trekbikes.com
What do you like about your trekbikes.com experience?

I really liked how easy it was to determine what size bike I needed.

Report a concern   June 21, 2025 — Rated 9 out of 10 by D.K. Trekbikes.com
What do you like about your trekbikes.com experience?

I just tried to return shoes to a trek retailer and they refused to take the return

Report a concern   June 21, 2025 — Rated 10 out of 10 by Nancy Moore Trekbikes.com
What do you like about your trekbikes.com experience?

Trek customer service is bar none, my Domane 7 is a dream to ride

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.K. Trekbikes.com
What do you like about your trekbikes.com experience?

Convenient to ship to local Trek retailer

Report a concern   June 20, 2025 — Rated 9 out of 10 by K.H. Trekbikes.com
What do you like about your trekbikes.com experience?

Worked as expected.

Report a concern   June 20, 2025 — Rated 10 out of 10 by Allan Soto Trekbikes.com
What do you like about your trekbikes.com experience?

Easy fast shipping

Report a concern   June 20, 2025 — Rated 10 out of 10 by J.V.V. Trekbikes.com
What do you like about your trekbikes.com experience?

Website is easy to view, compare and order.

Report a concern   June 20, 2025 — Rated 10 out of 10 by Michael Sandoval Trekbikes.com
What do you like about your trekbikes.com experience?

Bike condition was as advertised. Easy process to acquire bike, flexibility to deliver to closest Trek store.

Report a concern   June 20, 2025 — Rated 9 out of 10 by J.V. Trekbikes.com
What do you like about your trekbikes.com experience?

Really liked how each bike was described and the "overview" section was very helpful.

Report a concern   June 20, 2025 — Rated 10 out of 10 by richard scoza Trekbikes.com
What do you like about your trekbikes.com experience?

easy to navigate and buying was simple. only neg comment i have is it is hard to find a dealer close by that had the mode/size to test ride. customer service was also great!

Report a concern   June 20, 2025 — Rated 10 out of 10 by M.H. Trekbikes.com
What do you like about your trekbikes.com experience?

I found a great deal on a great bike and also had excellent service online and in our local shop.

Report a concern   June 20, 2025 — Rated 10 out of 10 by Lee McCumber Trekbikes.com
What do you like about your trekbikes.com experience?

Quality, and quick delivery

Report a concern   June 19, 2025 — Rated 10 out of 10 by B.W. Trekbikes.com
What do you like about your trekbikes.com experience?

Shipped fast and in perfect shape

Report a concern   June 19, 2025 — Rated 10 out of 10 by A.L. Trekbikes.com
What do you like about your trekbikes.com experience?

I contacted my local trek store and Tyler was knowledgeable, gave excellent advice, listened to my needs 👍

Report a concern   June 19, 2025 — Rated 10 out of 10 by D.C. Trekbikes.com
What do you like about your trekbikes.com experience?

I own a madone and love it
Also great gear

Report a concern   June 19, 2025 — Rated 10 out of 10 by L.R. Trekbikes.com
What do you like about your trekbikes.com experience?

Easy and great price. Fast shipping

Report a concern   June 19, 2025 — Rated 10 out of 10 by P.B. Trekbikes.com
What do you like about your trekbikes.com experience?

Colonial Bicycles in Portsmouth is an excellent store with very helpful people.

Report a concern   June 19, 2025 — Rated 10 out of 10 by Martin Devine Trekbikes.com
What do you like about your trekbikes.com experience?

Easy to navigate website, quality products, excellent packaging and prompt shipping. Thank you!

Report a concern   June 19, 2025 — Rated 10 out of 10 by William Glenn Trekbikes.com
What do you like about your trekbikes.com experience?

Product plus customer service and support. Also warranty on frames.


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