Customer Testimonials

Fun and Reliable, great quality components.

Simple returns on a pair of shoes which I may have mistakenly ordered the wrong size. I bought the correct size, and they are perfect. I'll know for sure after 23 miles of gravel tomorrow morning.

Just easy Last name removed use.

Great service. Friendly, knowledgeable staff.

Well designed and great client satisfaction policy. I spoke with 2 customer reps in the process and I feel they could be better with their demeanor on the phone.

Easy to see what is available and to purchase.

Great bikes and website is easy to access and use

The website was easy to navigate with a great selection. I got a fun new bike bell and it was promptly shipped.

The manager, Mikey, and the salesman, Leon, were great. They put up with me coming in the store 20 times to ask dumb questions and look at everything. I like the store location and layout. Really convenient

Staff is always responsive and friendly for “walk in” services

Reliability and performace

Good price for a great bike.

Quality product. I had the bike shipped to me directly and it was easy to finish the assembly work. Directions were included and even the necessary tools, although I do my own bike repair so I have a bike repair stand and tools. The Checkpoint is my second Trek, my other Trek is a Trek 6000 mountain bike, which I still ride and is in excellent condition.

Everything went smoothly and the bike was well packed. Only disappointment was that it was a used 2024 and did not include the in frame tool bag.

I love you. I have drunk the colloquial Kool aid. Whether we’re talking from a retailer standpoint trying to get a warranty standpoint or as a consumer using the Ride Club app, you guys are great

Please work on free shipping

Quick response. Trek has grea products. I have owned several and liked them all. However, my contact with Trek.com was to inquire about FAA rules regarding batteries in checked luggage. The di2 system uses a battery that exceeds the watt hour allowance stated by the FAA for checked baggage. However, this apparently does not apply to installed batteries. The battery does seem to be installed, though it surely can be removed (not by me but by a trained service tech). I was seeking clarification on this matter so I can assured that I can take my di2 equipped Domane SLR7 with me to France this July. The agent I chattted with was not able to provide that clarity and referred me to FAA guidance. I think that Trek should look into this matter and provide guidance to customers about flying with their bikes.

Easy to get service from local shop, and lifetime guaranteed.

I ordered my bike directly from track and it was delivered promptly to a local bike store where it was assembled undelivered and a professional manner. They were very helpful with all my biking needs, and the process was easy and fast.

easy peasy!

Products, pricing, and website

I love all my Trek bikes! I think they are well built and you stand behind your products. I love that my local Fairfield CT store supports my bike club. I like the staff at the Fairfield Trek store, they are helpful and knowledgeable.

I am disappointed that you have changed the FX and Checkpoint to 1X gearing. You should still offer at least some in a compact chainring, perhaps the carbon models. I bought an FX Sport a few years ago for my daughter that had a compact chainring. She loves the bike! It is nice to have the same range but closer gearing on the cassette for long rides where getting the effort level just right is important. I have an aluminum older Checkpoint I use as a bikepacking bike. I wanted to upgrade to a carbon fiber model, but sadly those are all 1X now too.

Love my Trek bike

The experience was fine and when I had a question, I used the chat feature which was great.

Able to find out about sales and other promotions.

It was easy to purchase the bike online and have it delivered to my local bike shop.

Service team is amazing. Purchased and installed multiple items and will be back for more. Highly recommended.

quality and selection

Quick and easy

Great service and fast delivery