Customer Testimonials

Receive products at Trek bike shop with no shipping charge. Also, I like the e-mail updates on the status of my order and shipping details.

One of a few places where you can buy quality bike parts online, without need to go to the bike shop and order things from there.

they help me as soon as I walk in. They don't charge for very quick fixes

Fast turnaround on orders. Quality of products.

I'm riding my fourth Trek bicycle and have never been disappointed.

Very easy to find what I was looking for and to complete the puchase. Had it shipped directly to the store, which was very easy as well.

I like the wide range of products available.

It was pretty easy to select and research the bikes before buying.

Easy website to find just what I’m looking for. Love the sale prices too !!!
Free shipping to my local bike shop so that gives me a great excuse to drop by the shop too !!

Parts availability

Trek took care of me. I had an issue with my new bike and they resolved the issue 100%. I’m a happy customer!

Great quality
Great customer service
Great maintenance and service after the sale

Great product and service

Knowledgeable. Treks are of great quality

Very helpful staff. Went out of their way to help.

It's informative and easy to navigate

Richard Sparacin was super helpful! We very much appreciate how easy he made things for us.

Good online selection. Very fast delivery. Great customer service.

Great service quality equipment

It was nice.

I have a two year old Verve 2 lowstep and I love it! I finally talked my wife into trading her old bike and getting a verve 2 lowstep as well. The shifting and disc brakes are awesome. My is Rage Red and hers Is Baja Yellow. The setup and selling process was smooth and she was able to try out a bike with an XS frame out back. She loves it.

High quality and great customer service.

Great quality
Ease of setup and use
Pretty welds on frame
Good componentry

The website was easy to use and of course the saddle was well made.

It is very convenient to review different bikes at leisure prior to making a purchasing decision. All information needed to compare Trek bicycles to another brand is on the web site. I like the detailed information on frame geometry and component specifications. It is also very convenient to be able to have the bike delivered to my local Trek store for final assembly and tuning prior to pick up. Overall, it is a very good experience. I do question Trek's sizing tables. I find that if followed, Trek would always recommend a frame that is one to two sizes larger than the recommendation resulting from a pre-purchase bike fit.

Quality product
Good price

Nice staff ! Will come back

I HAVE 3 TREK BIKES. I HAVE BEEN A CUSTOMER FOR 20 YRS. THE WEBSITE GIVES ME ALL i NEED TO KEEP ME ROLLING!

I’ve really enjoyed how easy it is to browse and compare bikes on TrekBikes.com—the site is clean, intuitive, and makes it simple to find exactly what I’m looking for. The detailed specs and helpful resources take out the guesswork, and checkout is smooth. A special shoutout to Skip from customer service—they went above and beyond to answer my questions and make sure I felt confident with my purchase. That personal touch made the whole experience even better!

Easy to use.