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Customer Testimonials
Easy ordering / fast shipping
Great selection, easy buying experience. Love my local bike shop (Trek Champions in Spring, TX) that you ship to.
Great experience. Bike was great. Then the tubes were sent quckly.
Easy to use. Very good explanation of products. Love the compatibility chart
I had awesome customer service when I went to the Waldorf location
Customer service and their friendly attitudes
We have loved our Electra E bikes. I had to replace a part, found it on the website and it now works great once again.
I ordered 2 sets of BONTRAGER SSR handlebar grips and had them sent to a local bicycle shop. I picked them up a couple days later without any hassle. Once installed, I came to the conclusion that the quality and design was very good and offered at a fair price. Well done trekbikes.com! Dennis N., Riverview Florida.
Easy and received the part needed timely.
LOVE THE BIKE HELMET I BOUGHT, PLUS CALLING IN GOT THE PRODUCT # FOR THE LIGHT TOO THE FINISH RED IS PERFECT
Easy return
We LOVE our trek bike. My son rides his everyday!!
The items were described in perfect detail, making it easy to shop and it arrived sooner than expected
Fast and easy. Close pickup for free ship to store.
Great buying experIence and super fast shipping to my door. EASY setup and was riding within 45 min of opening the box. Customer service was great-HIGHLY REC!!!
Exceptional service and absolutely every way outstanding service. The woman was unbelievable and spectacular. Very knowledgeable. I’m gonna always go for Mary, an extremely bright knowledgeable, friendly woman who took her time to research my many questions and who is so helpful beyond what I’ve gotten from anybody at a local or regional bike shop or the national company as well as international bike companies thank you, Mary
Very effective and efficient transaction through the website. From ordering to delivery, the process was painless.
Quick delivery
I found a new seat for my Dual Sport 3 on the Trek site. It was easy to find, it was on sale, and the processing/shipping was FAST. Thanks!
Great sale deals on top quality gear!
The ease of getting the correct parts. Without second guessing my choice
I like the quality and styles.
Fast service at a great price.
The customer service was excellent. The staff were all very helpful and kind. When the line got long, folks got called in from the back to help with some quick service things. They were jumping in to do each others' jobs - it was a very team-oriented atmosphere. I really appreciated that. The good vibes were contagious!
Easy enough to order.
We've ordered six bike helmets from you at a very reasonable cost. they were either mailed to us or arrived at our local store within the week. Thank you
the new helmet came right away
I received my shoes two after ordering quick and reliable
Purchased a Red Barn 2024 Verve 3 described as "like new" condition for my wife. I was a bit skeptical, but willing to accept a bike in "good" condition. Foolish me: The bike was not in "good" condition, it was, as advertised, "like new"!
No problems