Customer Testimonials

Great return policy

My local Trek Shop in Fayetteville.a great team of great people that are knowledgeable and helpful.

The service at Fat Jimmy’s was outstanding. Great shop with wonderful staff!

Ease of use and ability to procure hard items to find in Trek stores!

The helmet was for a 13-year-old needy boy recognized through our church. It was delivered quickly and that allowed us to meet a deadline to get the gifts to the church. Thank you.

Easy to navigate the page to find the specific category of bike i was looking for.

Easy process with fast shipping

They get it donor

Skip was great. Really responsive.

Absolutely everything! Perfect experience start to finish…which is hard to come by these days! Thank you

I found a quality bike tire repair kit quickly for gifting to my family. Made it easy to know I wasn't buying junk.

Quality bike at a good price point for what groupset is included.

Buena experiencia todo llega a tiempo

Prompt and friendly service.

My recent order was shipped out quickly but one part was missing when I received it. It was a small part, a Blendr light mount.
I used the message function and got Mara. She was super helpful and helped ship out the missing part, which I also received quickly.
Mistakes happen but it was the way that it was handled quickly that secured my happiness with the order process from Trek. Great products and fantastic customer service! Thank you!

The best part was free shipping to my local shop for pickup.

friendly and helpful staff

I received the bike on time, there was no issues, the bike is perfect, I love the quality.

quick and easy

Good communication and speedy reliable delivery.

Great, very easy to look at what you want, and to make a purchase.

Easy to use website
Awesome employees at the store

I was very encouraged to find out about the pre-owned bike selection and I have recommended the site to a few cyclists already having just purchased my Checkpoint last month.

Ease of navigation and ability to find specs for bikes

Every question we had was answered.

Everything was very Good and of high Quality.For me It was Superior in every Way.

Good design and good materials.

speedy delivery

Quick and easy and a great price on red barn!

Everyone was so helpful and nice and delivered on time, going over and above to get me on my new Trek Rail 9.8!!

Lauren was very attentive to all of my many questions as I had a bit of difficulty on the website in getting back to my bike which seemed (to me) to have disappeared.

Loving the bike and hoping to get my fitness and distance up!