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Customer Testimonials
From the start, when I chose and ordered my bike on your website, to collecting my prepped bike from Landry's, my local bike shop, I found it to be a smooth and reassuring process. I appreciated all the email status updates.
Thank you, and I LOVE my bike, it's just what an 80-year-old seasoned cyclist needed for his first e-bike! (It's also the first time I've ridden an e-bike.) I want to congratulate all the engineers, designers, and production crew on producing the PERFECT electrical assist bike for us seniors! It's also a beauty, and affordable for me. :))
Prices and availability was good. Shipping was prompt
James at the store location in Arlington was nice and helpful when I bought my first ever road bike.
We bought electra bikes years ago from REI and love them. The coaster brakes and easy riding. I went looking for something similar for our second home in New Orleans and couldn't find anything that was the same quality let alone coaster brakes. One kid in a bike shop didnt even know what I was talking about. Back to Trek and I found the pre owned bike section. Got exactly what I wanted. I know we love them and they will last for years!
Delivery was very fast. The refurbished bike was in great condition and the packaging made it secure.
I ordered 3 helmets for a Bike and Barge trip in Croatia. Couldn’t beat the cost for Trek helmets. Ordering was easy and delivery was fast. There was a missing item in my order a Trek customer service immediately fixed the issue and sent me a new helmet. Since I was in a deadline for my trip they sent it ASAP.
Loved Trek before but now I will be ordering more of my bike supplies direct.
It was easy to navigate through
Quick and easy purchase of great products Ive trusted for YEARS.
Parts availability and shipping times
Great products at great prices.
Easy process
Very helpful customer support for a return.
Trekbikes.com was easy to work with when a package was damaged during shipping. Part of the contents were lost and Trek replace the part at no cost. Excellent customer service!
Reasonable price, fast delivery, great product.
Had no trouble assembling the bike with the tools provided. Got my cargo rack, frame pump, water bottle holder, and headlight and taillight transferred over and have had a great time on every ride I've done so far. Looking forward to a fully loaded, multi-day ride in the next 2 or 3 weeks.
Quick shipping. Good price. Had what I needed.
Great customer service. Gave me cheaper options as well
It was easy
Easy to use website.
Everything works like it should.
They are very responsive and reliable in addressing any issues with my bicycle over the last few months.
Bike fits me well, Trek stands behind its products with an excellent frame warranty.
Was seamless from start to finish.
Fort Collins staff is always friendly and professional...gives us good basic advice on issues, they don't try to oversell us on products
Reliable and well made bikes and bicycling equipment.
Quick, easy, seamless transaction.
Online ordering is very easy. Delivery was most speedy.
I liked being able to order a bike and have it delivered directly to my home.
Service partnership with local bike shops reinforces confidence in purchase
The staff are incredibly helpful and so knowledgeable. They meet you at your experience level and how you enjoy biking.