Customer Testimonials

Service

Fantastic!

The website is user friendly. Ordering was simple. Shipping was fast. Customer service was superb. The packing of the bike was excellent. The bike arrived in pristine condition exactly as expected. Instructions and assembly were easy. The first ride was absolutely smooth. All around 10 out of 10.

I go out of my way to purchase Trek bikes and/or Bontrager garments. Living close to Trek HQ, knowing good folks that work there, their commitment to DEI (still have the Pathfinders Scholarship going despite the political climate), and the mission, that's a brand that I wear proudly.

Been owning Trek bikes for 25 years. Just got the 3rd and latest tri bike. Thanks for designing the details.

My experience with trekbikes.com and in-store was excellent. The customer service was friendly and knowledgeable, making the selection process easy. The website was user-friendly, and my products arrived in perfect condition. I’m extremely satisfied with both the service and the product.

Highly recommend!

Great bike/features for the price. Easy online ordering system.

Super easy and super fast. Shipped directly to my local shop and they got it all setup and ready to go

Amazingly fast shipment. Received next day!!.

It's a wonderful ride! I love the light weight!

Excellent service. The whole experience was fantastic. The Goleta bike shop put it together, sized everything just for me, taught me about the clip in pedals, the batteries for switching gears and were very friendly, knowledgeable and patient.

Loved the service

Good

Easy returns, both in-store and through the mail, as I found the correct size for a pair of shoes. Some good sales on the website. Prompt shipping A+

Good ride

I loved how they kept me informed about the status of my order and the speed in which it came. The dealer was also excellent. I’m excited about my new bike and I can’t wait to ride it this summer. It has taken a while for me to find the perfect fit, but I was able to get it done with you guys. Thank you so much for everything.

It’s lightweight and comfortable to ride!

Parts, bikes, tech questions all handled well. Great products & service. Our local dealer may have reviews that are less than glowing but oh well, I live on a rock in the middle of the ocean.

Purchased a bike directly and secured a big discount.

It was very easy.

Helpful and quick!

The service of lifetime warranty on frames for one. My personal connections at Trek for two. And a great American history of bikes, innovation and customer support!

I've purchased two bikes and clothing from the Trek.com website recently. It was very convenient and the prices were pretty competitive. I've found it to be the best way to get the gear I want fast. I highly recommend Trek 👌

Entire transaction was easy but I think the Trek dealer was annoyed I did not buy in the shop. I would have had the bike been in stock. Also found the bike reduced $500 on Trekbikes.com
which motivated me to order since I did not know how long the sale or inventory would last.
For what it's worth I purchased a new 2025 Checkpoint ALR5 to replace my 2020 ALR5.

The online selection process was clear and convenient, and the pick-up experience was nice and professional. Thank you Trek!

Great service from the bike shop.

That’s good

Quality products, timely delivery.

It was a very easy process, and the two Roscoe 7s arrived on time to our local bike shop, where they were assembled, tuned and made ready.

Quality, design and pricing of the Allant 8S is perfect for my riding needs. I bought two (one for my wife) and we could not be happier. The year end clearance pricing was almost a BOGO deal. I think these bikes were discounted $1950 each or 44% off per bike. A great value for such a quality e-bike.