Customer Testimonials

Delivered in great condition with very clear, easy instructions for assembly.

The ordering process was seamless and very easy. The communication and updates were great.

Makes shopping for a bike easy and it’s delivered right to my house.

Quality products and excellent live human telephone support.

Site is well organized and informative.

The Trek team is impressive. Jarvis helped me at the Pensacola store. I am new to cycling, but I left the store with several tips. I love my bike and the way everyone guided me. I am so anxious to start this journey knowing that Trek Pensacola has everything I need! Thank you!

Customer service has been excellent. My bike is absolutely wonderful! It rides smoothly and almost effortlessly. You can also ride without using the pedal assist if you want more of a workout.

Everything was great

Easy peasy

Trek quickly replaced my defective frame so I could get back to my cross country tour. 😊

I love my bike its perfect for me … fast shipping and the store assembled quick for me and tuned it up to be perfect so overall everything was great 👍

I purchased a Powerfly FS4 Gen 2 because I wanted an electric mountain bike, but I didn't want to spend too much money because I am a casual rider. The Powerfly FS 4 seemed to fit my needs very well. However, I am not a fan of the 29 inch tires. Its my first bike with 29s and I may just need to get used to them. The real problem I have with this bike is the suspension. I hate the shocks. I cannot get the required amount of air into the rear shock. They pump that came with this bike quit working after I aired up the front forks. Trek sent me a replacement and it will not build the required amount of air pressure. I need ~230 psi and I can't get over ~150. I may have a bad shock. I am considering returning this bike. If I had done the proper research and realized it had this fork/shock setup I would not have purchased it. I have enjoyed riding it but I know that it is not set up the way that it is supposed to be and if I can get is set up correctly then it will be more enjoyable. I will check with my local Trek dealer to see if they can get the suspension set up for me before I decide to return it.

Simple process to purchasing a refurbished bike, with a 30 day guarantee.

Very easy to purchase bike.

Great staff members, easy shopping experience online, and the packaging was FANTASTIC when the bike arrived at my house. The RedBarn refurbished bike experience was exactly as described. I did note that the front brake and derailleur needed some adjustment, but otherwise an easy process.

First time out this season the bike did everything i had hoped it would,
more fun experiences to come....

Hi Team Red Barn,

I enjoyed ever part! From the packaging, delivery, ease for instructions, and condition of my bike. I wish I could have the chance to meet and thank each employee individually that made this experience a fantastic one. I appreciate each and every one of you and am thankful for what you have done for me. I wish and pray for the absolute best for you all. I appreciate you and feel blessed with my new bike.

Sincerely,

Benito Oliviera

The purchase was seamless, timely shipping, and the box instructions were helpful in assembling the bike. Thank you!

Easy to locate what I’m lookin g for

Excellent customer service regarding my order, and speedy delivery.

Awesome bike, fast delivery. I love my bike!

Great customer experience! Buying was easy. Receiving the necessary tools for the bike build made it super easy.

Used bike came in good condition

The quality and customer service is unmatched.

Awesome experience. Amazing bike! Easy to assemble, 15 minutes!

Easy to order the bike and it was a great sale price. Shipping was fast and bike came in perfect condition. Enjoying riding on my local trails.

You have the parts I need. Shipping is fast.

Went to Sawmill Trek store for a refund on parts. They investigated the correct parts and ordered them. Very helpful. Thanks!

Super nice shop and everyone inside was great to work with.

Love my Top Fuel! Initially it was missing the infinite Knock-Bloc chip, but it was sent out immediately upon notifying Trek.