Customer Testimonials

Quality bike

First I would like to praise Tiffany, who is a customer care specialist with Trek, she was amazing through this stressful process. My boys are at the age that the needed to learn to ride a bicycle and I got my oldest a Trek and my youngest a Specialized ( don’t hate me for that 😊). On February 17th, 2025, I went to a Trek “concept store” in Sunrise, Florida with my boys to order myself a Trek Dual Sport. I am 6’4”, so I needed a XL size and I wanted the keswick color. I met with the manager of the store and he advised there was only 1 left in the US, so I better order now. I happily gave my credit card and ordered the bike. He stated that since it was a holiday, the bike would ship out the following day and should get to him by Friday or Saturday. I left the store and my boys were excited to be able to ride all together soon. I called the Store on Friday and was advised by the manager, whose name is David that the bike was still at the warehouse and had not been shipped. David advised me that he would call Trek to find out what was going on and that he would call me right back. I never received that call back. I called the store back the following day late in the afternoon in which David told me Trek is closed on the weekends, you will have to wait till Monday to find out any information. I asked why he never called me back to advise me of this like he stated he would and all David could do was give me excuses about how many tires he had changed and how busy he was. I called the store on Monday and was advised by David that the bike had been allocated to his store and it would be definitely my bike and I should have it by the end of the week. I called the store on Thursday to get an update status and was told by another associate that the order was canceled and the bike was allocated to someone else. I asked to speak to David, which he came on the phone and advised me he would call Trek to find out what is going on. At this time, I decide to call Trek myself and spoke with Tiffany. She looked up my bike and did let me know that the bike was allocated somewhere else and then that another bike would not be available until sometime in April as Trek had no more inventory for the size and color I wanted. Tiffany asked if I was interested in the Dual Sport 2, which I had advised, I wasn’t looking to spend any more money than originally paid. Tiffany told me to go order the bike on trek.com and that there was 20 in stock in California with the size and color I wanted and that Trek would take care of the difference between the two bikes. I ordered the bike online with Trek.com. Tiffany asked me to go to the Sunrise store and cancel my entire order I had placed with that store. I walked into the store and immediately got looks from the manager, David. After waiting 10 minutes, he finally helped me to cancel my order. He tried to throw the blame on Corporate saying every time they order a bike during a holiday Corporate screws it up. I found out while he was canceling my order, that he had placed my order as a layaway instead of a purchase so to me, he knew I would not get that bike and was hoping that I would just wait until another one was available. I sent Tiffany an email advising I canceled the order for the original bike. I chose a different concept store, Trek of Fort Lauderdale to have the bike delivered to. When I received an email stating that the bike was delivered on Tuesday, March 4, 2025 I called Trek of Fort Lauderdale and spoke to the manager, and he advised that the bike was delivered and that his store is closed on Wednesdays, but he would have the bike ready either late Thursday or early Friday. When I did not hear from the store on Thursday and then again did not hear from the store on Friday. I decided to call the store Friday afternoon. The associate at the store advised me they had no mechanics on duty and no one could build my bike and that my bike was still in the box. I was more upset that the store could not have spent two minutes to call me to let me know this. I understand the lack of employees and not having a mechanic, but the manager of the store should have known this and not promised me a date that my bike would be ready, and when that time came and the bike was not ready, the store should have notified me. I sent an email to Tiffany letting her know my anger and frustration with now the second store. About 20 minutes later Tiffany called me after speaking with the sales associate at the store and told them my bike better be ready for pick up the following day in which they advised it would be ready by 2 PM on Saturday. Tiffany went as far to tell me if the bike is not ready on Saturday to email her and she will check her work email on her day off and would help handle the problem if this occurred. Thankfully, the bike was completed and I picked it up Saturday afternoon. I really did not wanna write this email because as a law-enforcement officer who has been working this area for over 25 years and as a retired military officer, I understand everyone has a bad day, but it seems your concept stores only care about the sale and not the customer service. The only saving grace to this entire fiasco was Tiffany who did an amazing job. I love my bike and looking forward to my first ride with my boys. Thank you Trek for making things right, your customer support is amazing.

It was a great sit i just wish you could navigate a bit better

problem solved.

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https://www.youtube.com/@AlecONAMISSION
Trek FX+ 7s review!
https://youtu.be/2_jrGV2kubA?si=zdDjh6t1agJHwRrV

Every single contact I've had with Trek has been helpful, friendly and professional. I was so impressed that I madea Youtube video to show the bike that led to me needing some support with Trek folks. Whether at a store, online, or on the phone the support, such as wiith a Trek team members in Tucson, has been incredible. And the "Red Barn Experience" has been excellent. The savings was good. The bike is phenomenal. If it weren't for a question with the sizing, I would've probably kept this particular bike, but I've just been really impressed with truck from top to bottom. Job well done. PS--My On A Mission YT channel is focused on people making the world better. Bikes are certainly part of that!

easy, friendly

Products are of high quality.

Easy

Quick shipping...excellent product...fair price!

I’m a Trek Nerd. I enjoy the bike shops and ordering stuff online when I have to

Really easy ordering and quick shipping! The bike came well packed but easy to get un-boxed and put together.

Easy to find what I need.

Chris was outstanding. He was never rushed and helped immensely. Great service and very helpful with my initial question and follow up inquiries. Always positive experience with Trek.

- helpful staff at local shop -- put in a warranty ticket for bike
- mechanic installed new crank arm (power meter) while I waited
- well organized store.
- website easy to navigate

Highly recommended helmet with a great guarantee from a trusted company.

Easy to use and your help chats are really helpful!

Easy to navigate and the sale items .

Huge inventory of quality products. Unbeatable
turn around time in your shipping department. Packaging
that is environmentally sound and protective. A company ethos of riders helping riders with an authentic understanding of the needs of your customers.

Easy. Clear. Fast. Accurate. Delivery to a store near me works great.

buena experienca rapido envio

affordable online price, with a free visit or two to my local trek dealer to get the bike tuned for the road!

Great sales and service.

The Red Barn has a very good selection of used bikes in great condition with some outstanding prices! Whether new or used the site offers an exceptional way to compare the Trek models.

Great web design! Everything bike or part is easy to find and also easy to purchase for delivery.

I love trek!!

Very easy to get a warranty processed.

Reliable Quality

Fast, smooth and well priced

Solid professional experience from beginning to end.

I looked at all options. I’m 6’3” and needed a xl 29er. This powerfly is awesome. I have great confidence in the Bosh motor and battery system.
As a trade in thru the red barn it made the bike affordable. The little things make a big difference. I knew going in that peddles were not included. I purchased new ones. When I went to install them I realized I needed new washers. Trek included a packet with new ones. Little things make a big difference.
New tires looks like a new chain. Everything is right and tight.
This is just a beautiful bike. So happy.
First name removed

I bought a 2023 fuel ex gen 6 from the pre owned bikes on your website. The bike arrived in 3 days. The packing of the bike was impressive!! The condition of the bike was like new. I was very happy.with this purchase. I bought this bike to go along with my 2023 Fuel Exe which I purchased from my local trek dealer in Columbia md. Very happy with that experience too and the bike is incredible!!
Thank you Trek!