based on 6599 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service was excellent. Amanda had me try on and compare several brands of shoes and there was no pressure at all toward any one. She ordered the size I needed from another store since they were not at her store. I am very happy with the NB1080’s.
Service is one on one, that’s important. Your products are durable and very comfortable
Everything courteous knowledgeable associates thaf listen to your needs
Always in stock when I need them.
Everyone is very helpful
I would say cost. While I love the shoes and service, I feel it would be nice to know the price before getting to the register and hearing your total.
Great service, great advice, great people! My favorite place to update my running shoes!
Like the ability to properly size feet and find something that works for the customer
Friendly store, employees are very knowledgeable and helpful
Terrific associate named Carolina guided us to the correct shop in a fun manner
Very knowledgeable friendly staff
Very good service and I like the foot evaluation.
Your people are amazing! I like the personalized attention by knowledgeable staff. Never rushed or pressured to purchase. I know I can get the same product (Brooks) elsewhere, cheaper but I know I’m not getting the RIGHT product with you guys.
Thanks.
Friendly and didn’t feel rushed or pushed to make a decision 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Staff was very knowledgeable and helped me make a great decision on my new shoes at a competitive price. Can’t believe I forgot you guys were here!
I go to Fleet Feet yearly to purchase one or two pair of shoes. During each visit I have been greeted and assisted by a store representative who asks open ended questions regarding my reason for visiting the store (type of shoe, exercise, activity, past experiences with shoes, injury current or past). The associates have been patient, they listen and are not in a hurry to get me out the door. They also provide specific feedback. When I was at the store earlier this week I met with an associate who exhibited all these traits (open ended questions, patience, good listening skills, asked specific questions). Although there were several customers who showed up while I was there, the associate was able to help us without sacrificing customer service. Additionally, when the store got busy, an associate (possibly the manager???) came out and started helping other customers. I have been so impressed with the customer service I have continued to receive at Fleet Feet which I hope is a result of a good HR team, training for the employees, hiring employees who are knowledgeable about the products, employees who are not “pushing” the higher end products or unnecessary products and a company who I hope treats their employees with respect and recognizes the importance good customer service plays in maintaining and advancing business.
It’s the best in Roanoke
People who actually run help you find the right shoe!
Friendly and helpful- also return policy makes it easy to want to try different products and that’s been incredibly helpful for me as so navigate post operative life!
Great customer experience, good quality shoes.
Great product. Great service. Tom Trouche
It felt a little like high pressure sales and I only ended up trying on one pair of the shoe brand I actually came to purchase. I did end up purchasing a good shoe, but not the actual one I wanted. I'm thinking of going to another store to see about the brand recommended to me by my podiatrist. Plus, the shoes are quite expensive especially for the average consumer. Beautiful shoes and clothing though very expensive. Less so at other stores.
I appreciated the customer service I received. Still adjusting to my shoes to give a honest review.
I appreciate the professional staff take the time to get things right.
Mykayla was excellent and very helpful.
Someone knowledgeable regarding appropriate running shoes helped me right away. She was able to access easily the type/brand of shoes I had bought on a previous visit. She brought up several colors to choose from.
Knowledgeable staff
Like your extensive selection of shoes & the Balega socks.
The woman who assisted me was wonderful. I wish I could remember her name to give her a shout out!
Best shoe buying experience I have had.
Exceptional customer service.