based on 2222 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Salesman was fantastic!
Friendly and great service.
The staff gets to know you and is patient with you!
VARIETY AND PRICE
My attendant presented to many options. He was not well educated on what shoes would be best for pickleball.
Also according to the notice I got the day after my purchase( Saturday email) I could have bought the shoe 25 per cent off. I thought someone should have told me I could save money if I bought on line.
Thank you.
Name removed.
Excellent service and care.
Nice people!
Not very knowledgeable about which types of sneakers to recommend based on foot scan.
Very personalized.
Consistently with customer service, and a warm welcoming atmosphere.
Chris and Sam were both great! I explained my needs and they went above and beyond to get me into the shoes that work for me. Great service and experience all the way around!
You take the time and listen. Using scanning and feedback you always make great shoe recommendations.
Prompt service, helpful, not intimidating
Your staff is professional and very knowledgeable.
Erin was amazing. She helped me find the perfect shoes. My foot size limited what options there were for me, and she went through inventory on that size and brought me multiple options to help decide. I will definitely be back.
Excellent service - the staff is professional, knowledgeable on products and with recommendations, very helpful and actually fun! I bought Hoka Clifton (women’s) - great shoes! Perfect fit!
Customer service is fantastic! Friendly & helpful!
There is a great selection of products to choose from.
It’s personal service. I don’t have to wander aisles looking for a shoe. You always have a shoe that I like and the size. Your measurement device is highly accurate. You also carry Balega socks, and I buy them exclusively for non dress socks. I’m wearing them now. Your sales staff is helpful and friendly. I’m not as spry as I once was, and having someone get those socks off the lowest rung or tie my shoes helps a lot.
Personal attention.
Exceptional customer service experience and knowledgeable staff
Amazing service
I was happy with the selection and quality of the products. The employees are super helpful especially Celia from the South Loop location.
Love the personal service with attention to my problems/confer and suggestions based on that. Great selection of products.
Chris was patient and very very helpful.
Front check in staff appeared overwhelmed and upset that people were coming in without appointments even though it was a weekend. Better system for trying on shoes during busy times
I don’t remember her name but the girl with the blonde hair and braces at the Greenwich store in NY was very helpful!
My shoes are so comfortable! I’m so glad to have shows that fit me right and I can wear everyday ‘
The great service of staff
The staff
I really appreciate Amber's knowledge of products and how the annual model name change is often the same or very similar to another shoe from the past. She always brings out several options and ordered another color for me which arrived two days later. Wow!