based on 3697 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable in regards to the best shoe for my style of walking. Employee was very personable.
Andrew was great! Informative. Sweet.
Staff is friendly and takes their time with each customer to ensure a good fit.
Upon entering the store, very friendly and attentive staff.
Good selection of products and if not on site, offers to order product.
I came in wanting a particular pair of shoes, but my salesperson, Marco De Haro (Encino location) worked with me, took the time to understand my foot issues and offered me solid advice and several choices.
I wound up changing my mind as he presented other options that felt much better on my feet.
Dedicated running shoe stores have disappeared from the landscape, but very happy that Fleet Feet is still around providing expert service.
I like the time the associates spend time making sure you have the best fitting and shoe experience.
Comfort
Having someone actually fit me for a shoe, rather than my randomly trying on shoes from a shelf!
The shoes I was looking for.
Outstanding service each time I go to the store. The use of technology to determine foot sizing and shoe needs is paired well with knowledgeable staff.
Christina, the saleswoman, was extremely knowledgeable and polite. She was great!
My visit was great! I had good customer service, my questions answered, the testing was quick and easy and I came out with a good product for my fitness routine.
I appreciate the undivided attention I received and the attention to the finest details.
Customer Service gets an A+!
Very nice and informed folks at Fleet Feet.
My daughter got her first shoe fit and first pair of Hoka's over the weekend and loves them and she's already talking about needing more Feetures! Also - beautiful shop!
Knowledgeable and capable staff.
Very much like the foot scanning, so that I knew exactly what size my feet are.
Nice selections in the type of shoe that I was looking for.
Excellent customer service. Ended up with fantastic shoes thanks to the help I received.
They’re pricey but good quality and staff are helpful.
Great customer service!
First time with Hokas…great shoes and Bailey was exceptional!!
Personable, knowledgeable staff
Knowledgeable staff, good service
Extremely helpful and understanding when I came in with my mom, who was hesitant about getting new shoes. THANKS!!
I love the one-on-one service!
Friendly and knowledgeable staff.
Very Friendly staff.
Greeted at door and asked what brought me in.
Knowledgeable regarding figuring out the size of my foot and how my foot hits the ground.
No hem-hawing around.
Gave me an option regarding the type of exercise I was doing.
Gave me clear advice for the type of shoe I needed.
Due to the size of my (women) foot, there were only three shoes that I could chose from. Would have liked more variety of color.
But was very happy with what I ended up with.
I will be back!!
Many selections. Geared toward runners. Helpful staff.
First of all the owners and staff are knowledgeable and persinable
I like the fact that you sell high quality products. I love your store and the sales people are always so welcoming and knowledgeable.
Services are excellent and your products are the very best. Thank you!
The associate listened to me and chose 3 different shoes to try on….. she helped me find the right shoe. The only complaint is the Hoka shoe I chose was a crazy pink and yellow. She said there was a shortage of that type of shoe…. Not her fault. And I still got the shoe.