based on 6871 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had a wonderful experience at Fleet Feet in Huntersville, NC. The woman who helped me was extremely knowledgeable and guided me to a perfect pair of running shoes. I highly recommend Fleet Feet and it’s advanced foot screening technology.
Great service!!!
Nice in helping me find something for my health condition. I did not feel pushed.
Customer service.
The knowledgeable and friendly staff. I’ve been coming here for years for all my running footwear!
Great help from a sales person finding running shoes for my difficult to fit feet
Customer service was great, when trying on shoes the pair that I picked, salesman said they were only $10 more than the other pair but when cashing out they ended up being $30 more. Great shoes but would have like to known the actual cost be for getting to the register.
I drove 50+ minutes from Cranberry Twp (one way with traffic) just to purchase running shoes from FFP. It was worth the time and effort. I recommend FFP to all my friends and colleagues.
Brad did a great job working with me. Really happy with the 2 pairs of shoes that I had purchased (running and CrossFit). FFP got hit with a lot of customers after I came in and I noticed that the sales associates juggled the crowd well.
I like the 'Fit ID' process and the ability to test shoes in the parking lot.
The selection of shoes is smaller than other stores, such as run n fun, but the service was great!
location and friendly service with the desire to please.
I loved the person touch. The fact that they listen to what your needs are and fit you with a shoe, is exactly what I needed.
Love the customer service!!! Totally over the top amazing
The products are well priced. I love that the people in the store have so much knowledge.
Great service and very helpful personnel
Supportive customer service, checked my daughters gait before recommending a running shoe type for her, asked helpful questions as she tried them on to help her identify best fit. A very comfortable and supportive environment for parent and budding runner!
Customer service is wonderful!
Loved the personal touch. Took time to fit me. Took time to listen. Such awesome people!!
The staff are knowledgeable & friendly.
Depending on time of day, it takes a while to be assisted but the wait is worthwhile.
There's no rush when it's YOUR turn.
I also love the military discount.
The staff were compassionate and thoughtful when addressing my concerns.
I love Fleet feet. Always a great experience Folks are cared for....not "sold". Enough products to perfectly fit.
The fitting process was personalized, everyone in the store was knowledgeable, and the products are AWESOME. Since I bought my shoes and insoles I’ve already walked 7 miles and the decrease in pain I’ve had is substantial.
Personal attention. Knowledgable staff
Great attention to detail.
Customer service is my first requirement, and I was quite happy with the attention and great service in the Folsom store.
everything from fitting on !!
I felt like they really listened to my concerns and helped guide someone who is truly clueless about running and running shoes and the different kind of support they need they really helped explain everything very clearly and in terms I could understand. It felt truly personalized to myself and I feel very confident in my purchase. I felt like the staff truly cared about the outcome of the purchase and making sure my feet/joints we're supported
Knowledgeable, friendly staff. Personalized service and analysis. No pressure to hurry or buy.
I love the attentiveness, helpfulness, and extensive knowledge of your products. The customer service is always exceptional! I would never buy any running shoes elsewhere.
Very helpful salesman. Computer analysis of my feet, enabling correct recommendations for proper fit. Nice selection of shoes.
Loved the service I got from Fleet Feet! The staff were super helpful and took their time answering my questions. I feel more knowledgeable and confident about my running after my visit.