based on 2328 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service
At Fleet Feet, you work with runners who know the sport. They have scanners that identify everything you need to know about your feet. This allows them to match the products to you.. They get to know you personally, and you can join other runners at their events.
Excellent customer service
Sales rep was very patient, helpful and explained very well what i was experiencing with the different styles of shoes we tried.
Very attentive to my specific needs
Great service! Staff really listen to my needs and wants and offer good solutions. I don’t feel judged at all, which I really appreciate since I do not fit the traditional runner demographic.
foot assessment
personal service
shoe recommendations
Ian was very helpful and knowledgeable
The computerized fit. The service was a 10. From the entrance to the check out process.
Really knowledgeable associates and very thorough in helping me chose sneakers for my running needs
Super helpful and knowledgeable staff! Couldn’t be happier with the insights they provided. They weren’t trying to sell the most expensive shoe, just the one that fits best.
Isaiah was super helpful!
Friendly service and knowledgeable staff.
I like how Fleet Feet uses technology to recommend the perfect pair of shoes for you. The employees are not only knowledgeable but they truly care
Personalized helpful service and quality of products.
Very nice
Great costumer service and very knowledgeable.
Knowledgeable staff. Great running shoes that last a long time
It was a very easy process and I felt like my salesperson, Karen, really wanted to make sure I got shoes that were going to work the best for me.
I love the service
Very friendly, knowledgeable,and not to bad on price.
Very knowledgeable, friendly staff
Good selection and very friendly and helpful staff.
The foot id thing is very interesting. I have never done anything like that. Got some great information about my feet. Also loved how much information the associate was able to give me.
Service with First name removed was great. He was very knowledgeable and helpful.
Good products, great services!
Amber and Madison are really great. Would never go to any other store. The personal attention and unfailing attempts at finding the right shoe for my weird feet was and is awesome.
Great shoes
I enjoyed the 3D showing of all foot measurements and alignments to get the proper shoe I personally needed and not just a quick size up and go. I liked the interaction between the employee and the customer as they were very informative and outgoing. I liked the employee gave options to try on to find the best fit.
My whole family uses fleet feet. The service is awesome. They are very knowledgeable and concerned about the customer. When I have had a bad pair of shoes they have taken them back.