based on 2020 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The time your salesperson spent with me to explain and find the proper fit/shoe
It’s personal, specific and easy!
Friendly staff! Good service! Staff who are determined to find the right fit for you! The manager, Patrick called us on his day off after his staff alerted him to an unresolved problem. Problem being resolved! Thank you!
They have a good assortment of shoes in different sizes!
I appreciate your focus on listening to my specific needs and suggesting products that make sense. I was waited on by a young man that just moved to the area to attend Kent State. He was simply awesome. Keep hiring good people!
Your selection of products is fine. I would like to see more colors in the shoes available at the store. I understand not all colors can be stocked, but the top two best selling colors might work.
You carry Hoka shoes & carry D width, Your staff is the best! They go the extra mile for you
The fact that I can return shoes that do not fit properly and walk out with another pair of shoes to try at no extra cost,( unless the new shoes are higher priced then you pay the difference), This is a very big savings, especially since I am currently on my 4th pair, to find a pair that fit properly. The staff have been very kind and helpful.
Thank you for great products and service!!
Personal, professional, and friendly associates with great recommendations.
Annie was incredible! Not pushy at all and very helpful.
The young guy who helped me, was very knowledgeable and professional. I’m very satisfied with my purchase. Great service! Thanks!
Great service: knowledgeable and helpful sales people.
Wish you carried more wides for women.
Your Sales Associate was informed about the products available and was very service oriented with me.
Salesman was knowledgeable and helpful.
Customer service is great there. Met our needs and we were very pleased with our purchase.
Grace did an excellent job suggesting the correct shoe
Knowledgeable staff who take the time and effort to learn about the customer, to provide the best fit
Very good customer service. Very patient as I tried on a variety of shoes.
Thank you for your patience and understanding as our young teen son tried on several pairs of shoes. Kids are more into what they think is cool and most popular brand vs what will be more supportive of their growing bodies. So there was giggling and laughing while he tried to find something he liked. In the end he did and a big thanks to the patience of our sales associate who handled everything perfectly and with ease!
great customer service
Friendly staff
Came in to get a new pair of running shoes after finishing my first marathon. I’ve only bought running shoes online but wanted to see about getting a pair that works best for how I run. The staff at the store were beyond helpful. They ran scans and test of my feet and stride. Brought out multiple brands and styles of shoes that would work best for me. The hardest part of the whole process was only buying one pair… for now! If you plan on running go in and get yourself squared away from the start.
The shoes I got are 10/10 AMAZING!! My feet felt incredible all day, no soreness by the end of the day & my toes were on cloud nine. Absolutely no getting squeezed at the end of my 12 hour shift, the staff was so informed & I definitely see myself coming back for another pair in the future! 😄
Best quality footwear and service eber!!
My salesperson was very knowledgeable! She was also very patient! Should be a very valued employee!
The personal attention they give to everyone that walks in the door is awesome. And the drive to find the right shoe is great and there knowledge to finding the right shoe is the reason I came in the door.
Good service
Robyn was very helpful from the moment I walked in. She realized what I was looking for and helped me with my feet analysis and subsequent recommendations. She allowed me to try the shoes and even asked me to try them on the street. Prices were very competitive.
I love that you bring out several brands of shoes for options. The associate I had was so kind and so helpful. She made the shoe buying experience so wonderful.
A great place to shop with knowledgeable employees.
Always very helpful in helping me find the right shoes for my needs. They also have brands that are not available anywhere else
Great selection, great customer service, always a pleasure.
Very patient with me and I finally found a shoe that has helped my feet.