4275 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Young man was very helpful and knowledgeable! I love my shoes!
Great Service!!
I loved that the manager was friendly and considerate of my standing situation and got me a chair while I waited. I like that I got personalized shoe fittings and didn't have to wander around a big store and try to find what I needed. The shoes they picked for me fit perfectly and when I need another pair I will go back to Fleet Feet. Yay, a place I can depend on!
Great service, great salesmanship. Appreciated the input regarding the kind of shoe to buy.
Very friendly and helpful
Don’t sell my email address. Started getting spam the same day I gave you my email address.
Lauren is always helpful and she knows the products so well.
Great customer service
I have always had extremely difficult to fit feet due to problems and size. I better understood my size and how to fit my feet after the evaluation and suggested shoes. I am enjoying my comfortable shoes.
Friendly service. Was able to return shoes and get a pair better suited to my needs.
Nothing different from Menards or Lowes. Now as convenient to get to, as the other stores.
Knowledgeable staff
I liked the personalized attention to my specific needs. The shoes that were suggested were not ones that I normally would have chosen, so I was happy with the care shown.
We worked with a knowleable salesperson and liked the testing to identify what sneaker may be a good fit
The staff was professional and very friendly. I will be a returning customer.
Thank you so much for your exceptional service!
You graciously accepted a shoe return after your “normal” 90 day policy. This service will keep me returning to Fleet Feet and have already told about 50 people!
Many thanks,
First name removed
Great customer service
Michael Pieterse was extremely patient and was able to find me a perfect fitting shoe. He was extremely knowledgeable about every single shoe he showed me. I have a lot of issues with my feet and it was really cool to find out about the structure of my foot and how I was walking and putting pressure. I will 100% be shopping here again.
I loved the personal service.
Nice store nice sales staff
Personal service that is not normally offered at the bigger box store.
Friendly knowledgable Staff
I have been a dance teacher for 45 years and had foot problems for many of those years, Finding Oofos & Hokas were and still are life savers!!!
Great, speedy and knowledgeable service!
My associate was very friendly and knowledgeable. She was able to quickly identify what style/model of shoe I need based upon my specific feet sensitivities.
From the moment I walked in to when I walked out I’m very happy with my shoes
Great selection of shoes and knowledgable sales people who are very helpful.
The assistance of the staff to help find the right shoes.
I am a Chicago Endurance Sports member training for the Chicago Marathon and it was recommended to come in for a shoe fitting. I asked on a Saturday morning after my group run if I'd need to make an appointment and it was expressed that weekdays shouldn't be a problem without one. I showed up at 6:34pm last Thursday and was told it was too late to get fitted because of the 7pm store close time.
Like many, I'm a busy person who works a "9am-5pm" job with home responsibilities. It was a bummer to be turned away from a fitting but told I could still try on shoes, run on the treadmill, etc. which I did on my own. I was also told I could still return the shoes if I don't like them after trying them out which I will consider as I did buy a shoe I found would be best based on what I know about shoes.
Anyways, I'll be back but thought this feedback would be helpful to share.
Polite and knowledgeable personnel this visit.