based on 1926 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
There is not enough equipment in the classes. We are short on weights and bands and balls for classes. There should be enough for everyone. Also, the paper sign in sheets are never correct and the lines are long. We have apps, maybe we can use them to sign in to class instead of the problematic papers sheets.
Update equipment and facility
The membership fees are getting too expensive and then there are charges for programs. There should be more lap time in the recreation pool
Stratford YMCA employees very helpful in helping me regain strength after several serious medical issues!
Friendly faces and got all I need and more for a gym
The YMCA Staff keeps the place clean, the equipment up and running at all times, are pleasant and helpful when needed,
Great staff and very clean facilities...beautiful pool!
Provide more correct and timely communication to members, especially about class/program changes.
Train your staff to enforce gym etiquette for the large gym (no sitting / phone reading on the equipment, for example).
Organize sets of workout equipment, so that each of the training rooms has enough, such as free weights, resistance bands and tubes; instructors are wasting their time and talent hunting for the tools they need to do their job.
Replace the doors in the upstairs training room and corridor. The wood is broken, the gaps are huge, as are the drafts.
Try out innovations in class formats - the fitness industry is always growing and evolving.
Organize a tent outside when the weather is better (and make some money selling refreshments) - move the waiting people out of the corridor. Folks sitting and standing all over the place is, honestly, annoying. This is a fitness venue, not a cafeteria or phone/laptop office.
I've recommended the Y to quite a few people. Love the people, love the classes. They're only drawback is that they are all taking advantage of Silver Sneakers, which isn't available at the Y anymore. I really wish it was!
Front desk ladies cheerful and wanting to help
clean environment; courteous & friendly staff; special classes
Clean and bright facilities. Well maintained equipment. Friendly staff.
The staff, the classes, and the people. This YMCA has such a warm, friendly atmosphere.
More Pilates classes. More group classes on Saturday and Sunday mornings to mid-afternoon.
The best swimming pool in the area. Great classes, especially Qigong. Friendly, helpful staff.
Clean
Courses available
People frendly
Hrs of operation
Close to my home
Update locker rooms and increase stretching/mat area or allow people to use fitness room when no classes are in there so we are not in the way of other members
The exercise rooms at the Y are desperately in need of a facelift. And so is the equipment. Free weights and mats are old and often there are not enough for the entire class. And registration
For classes should be online in advance of
Classes, not paper and pencil after class
Too soon to say
Jill Lanese’s fitness classes are amazing! I also appreciate how clean the facilities are.
The staff is very warm and friendly
I have met many people playing pickleball who have become great friends.
I like having a cup of coffee as a break when playing pickleball
The whole environment is warm and welcoming
The boxing program for PD patients is exceptional
Staff personnel are really helpful and friendly,and the phycility is very clean
Nice clean facilty with a good selection of equipment. Good programs for retirees too.
Many choices for keeping active. Friendly staff.
Friendly staff, clean facility, good classes, good equipment.
Outstanding staff. Full array of well kept gym equipment. Excellent maintenance (albeit the men’s locker room is a bit dated).
All in all a very well managed facility and operation.
A privilege to be a supporting member.
Everyone is helpful. The classes are super
Beautiful facility, friendly staff, lots of programs for seniors.

The facility is well maintained, the staff are friendly and efficient and the members are like familt