based on 3 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the staff and how clean everything is maintained. Music is always good, machines are always available when I’m there. Locker room is very clean and tidy.
Pool is very nice
Locker rooms and showers are well maintained
My children and I really love the services at the Y. Both my young kids have become excellent swimmers as a result of participating on the swim team. I enjoy the gym and probably use it four or five days a week. My only real complaint is that most of the people do not practice sanitary behavior by wiping down the equipment. There were a few small signs for a while, but they seem to have disappeared. It would be great if the attendance you paid to be there could suggest customers who they see not wipe down the equipment to do so. It just would be a healthier environment for everyone.
Great classes and wonderful staff
Every thing
Accept Silver sneakers
Everyone is very friendly and most important my son enjoys his time there.
The classes are great and varied. The pool is amazing and the workout area upstairs is vast and well maintained.
The cost is definitely worth the expense. Membership offers a lot of access to equipment, facilities, and staff expertise. My one area of complaint is hours of operation and class times: I wish the Y was open later on Friday, Saturday, and Sunday and more classes started at 6:30 pm or later.
Friendly staff, clean, great pool
The gymnastics program and Coach Hunter have been great!
More yoga, more early morning and evening classes in general
I like the location, the facilities, the Employees are always helpful & friendly and it’s always super-clean.
Friendly staff.
The pool is the primary reason I joined and maintain my membership. There are occasions where access is restricted or limited due to teams, outside groups, etc. using the pool. I understand the importance of community partnerships and external programming, the reduced availability for paying members—especially alongside a fee increase—is disappointing at times.
Parents don't receive any feedback so it is unclear if child is progressing
Everything it has to offer and everyone is so welcoming
Everything. Friendly atmosphere and so many choices to exercise
The teachers this year at Bradley School in Derby CT are top notch. The best they have had in years. They are kind, engaging, fair and fun. My children talk about them like they are best friends.
very clean gym and locker room
The staff is helpfull and friendly. The facility is always clean. The pool is fantastic.
Our daughter has been enrolled in swim with the Woodruff YMCA since she was 13 months old. Now at 4.5 years old she’s a little fish! She loves the water, can swim and knows how to be safe. My 2 year old son is well on his way too! We’ve had only good experiences with instructors but Miss Kasie is the absolute best!
The Soundview family in Branford has had no hot water in the showers since the 5th of January. This is despite members' daily complaints. Following a weekend with showers closed for repair, we have been told repeatedly that the heating system has been fixed. Yet, as of yesterday, showers still run lukewarm to cold water intermittently.
We have been told by employees at the desk to go home and take a hot shower, and stop harassing Matt, the director.
This situation is unacceptable in the middle of cold months, the coldest in a long time.
Very good instructors, friendly staff, very clean
Class was only 30’minutes and it was typical that they didn’t get in the water until 15 minutes in. There wasnt enough staff. Each child was mostly just hanging on the wall the whole time and then each got 1-2 turns going to the other end of the pool with the swim instructor. Would never recommend this to friends. Perhaps the staff can come a little earlier to setup the pool so that the class isn’t starting late each day.
Very friendly , profesional
The facility is clean and the pool was a good temperature. Classes were structured with feedback.
Good, but a bit expensive..
My kids liked being together in the same group. They liked that they had free swim. They liked laser tag. They liked the free play and science experiments.
They attempt to create community