The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.7 out of 10 based on 10061 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 4, 2026 — Rated 3 out of 10 by M.B. The Grad Team
How did we disappoint you and what can we do to make things right?

Very few pictures. Pictures are not flattering. Pictures taken at weird angles. Pricing is to high.

Report a concern   August 4, 2026 — Rated 10 out of 10 by A.R. The Grad Team
What do you like about our products and services?

easy to down load and even though i missed the 30 days download date- it still let me download them - i did pay for them but had lots of things going on and forgot- the pics are awesome thanks

Report a concern   August 3, 2026 — Rated 10 out of 10 by C.K. The Grad Team
What do you like about our products and services?

I love that I could order a fantastic candid spic of my daughter. A picture I never could have bitten myself.

Report a concern   August 3, 2026 — Rated 0 out of 10 by A.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Touched up prints are off center, enlarged prints cut off a lot of the background, meaning the pictures were zoomed in, not enlarged. An amateur picture taker can do this at walgreens. The price was way too much for the lack of quality.... NOT WORTH IT!!!!

Report a concern   August 2, 2026 — Rated 6 out of 10 by L.R. The Grad Team
How did we disappoint you and what can we do to make things right?

The images captured were good however the pictures were slightly blurred. I ended up attempting to edit them before printing to clear some of the blurriness up.

Report a concern   August 2, 2026 — Rated 6 out of 10 by S.H. The Grad Team
How did we disappoint you and what can we do to make things right?

The pictures were just ok. I didn't care about the background.

Report a concern   August 1, 2026 — Rated 7 out of 10 by C.H. The Grad Team
What could we do to improve?

Have more package options at lower costs

Report a concern   August 1, 2026 — Rated 9 out of 10 by M.S. The Grad Team
What do you like about our products and services?

it came in fast and looked good

Report a concern   August 1, 2026 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

Easy to order and finished product is great!!

Report a concern   July 31, 2026 — Rated 10 out of 10 by Y.F. The Grad Team
What do you like about our products and services?

Very easy to navigate site and photos are good quality.

Report a concern   July 31, 2026 — Rated 5 out of 10 by E.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The viewing/ ordering form was frustrating and confusing. I couldn’t change my favorites and had to constantly restart my order.
It’s not user friendly and took a while to figure out the process. I’m a photographer and use these things all the time. There’s a better system for sure.

Report a concern   July 31, 2026 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Easy to use and order

Report a concern   July 31, 2026 — Rated 9 out of 10 by K.S. The Grad Team
What do you like about our products and services?

I like that there were options for the picture backdrops

Report a concern   July 31, 2026 — Rated 5 out of 10 by S.P. The Grad Team
How did we disappoint you and what can we do to make things right?

N/A

Report a concern   July 31, 2026 — Rated 7 out of 10 by A.R. The Grad Team
What could we do to improve?

Lower prices

Report a concern   July 30, 2026 — Rated 6 out of 10 by A.B. The Grad Team
How did we disappoint you and what can we do to make things right?

No tracking updates

Report a concern   July 30, 2026 — Rated 5 out of 10 by G.O. The Grad Team
How did we disappoint you and what can we do to make things right?

Didn’t like the purchase options. Why can’t I buy just 1-2 5x7 or 4x6? Normal sizes for frames…I don’t need a poster of her graduation and she doesn’t want one either.

Report a concern   July 30, 2026 — Rated 9 out of 10 by S.L. The Grad Team
What do you like about our products and services?

My pictures came out and and got mailed to me quickly

Report a concern   July 30, 2026 — Rated 6 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

the photos were not that good and they cost too much

Report a concern   July 30, 2026 — Rated 10 out of 10 by K.S. The Grad Team
What do you like about our products and services?

The option to have the ceremony name and year on the photo was a nice touch. The service was prompt, and the photo was high quality.

Report a concern   July 30, 2026 — Rated 8 out of 10 by H.G. The Grad Team
What could we do to improve?

Prices were a bit high. Photo did arrive nicely.

Report a concern   July 30, 2026 — Rated 0 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I haven't received my package yet

Report a concern   July 30, 2026 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

Was easy but too pricey so I chose the cheapest route!

Report a concern   July 30, 2026 — Rated 5 out of 10 by T.W. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures were not packaged correctly. They got wet in the mailbox.

Report a concern   July 30, 2026 — Rated 10 out of 10 by K.M. The Grad Team
What do you like about our products and services?

Fast service

Report a concern   July 30, 2026 — Rated 3 out of 10 by M.D. The Grad Team
How did we disappoint you and what can we do to make things right?

The photos taken and presented were way too exposed and bright and shiny. There was only one that I could order and I was so disappointed because I was trusting that these would be our most important photos from graduation.

Report a concern   July 30, 2026 — Rated 10 out of 10 by J.Y. The Grad Team
What do you like about our products and services?

Loved having close up pictures of our daughter on graduation day. Always hard to get good pictures from the stands. Very easy to pick out the ones we liked, order, and purchase online.

Report a concern   July 30, 2026 — Rated 0 out of 10 by R.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were blurry and bent.

Report a concern   July 30, 2026 — Rated 10 out of 10 by H.Y. The Grad Team
What do you like about our products and services?

Very fast delivery.

Report a concern   July 30, 2026 — Rated 10 out of 10 by C.H. The Grad Team
What do you like about our products and services?

I received my pictures real fast after ordering them.


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