The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 8482 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 3, 2026 — Rated 10 out of 10 by L.Q. The Grad Team
What do you like about our products and services?

You captured a very special moments

Report a concern   April 3, 2026 — Rated 5 out of 10 by J.G. The Grad Team
How did we disappoint you and what can we do to make things right?

Some of my photos were blurry and the prices are inflated! $12 dollars for 1 photo? Thats insane. I don’t have family so no one came to the commencement to take photos of me so to pay over $200 for photos I think was insane. Not happy about it. But it is what it is unfortunately. Instead of having joy when looking back on that day by looking at the photos, I’m disappointed on how expensive they were. Not a good feeling to have when recalling what is supposed to be a good memory.

Report a concern   April 3, 2026 — Rated 9 out of 10 by J.D. The Grad Team
What do you like about our products and services?

The order was expedited in a timely fashion.

Report a concern   April 3, 2026 — Rated 10 out of 10 by S.C. The Grad Team
What do you like about our products and services?

Great resource and support!

Report a concern   April 2, 2026 — Rated 0 out of 10 by S.B. The Grad Team
How did we disappoint you and what can we do to make things right?

My Son picture came out horrible!
I ordered a picture it was not glossy looks as if it was zoomed in

Report a concern   April 2, 2026 — Rated 4 out of 10 by M.V. The Grad Team
How did we disappoint you and what can we do to make things right?

The print was darker than the proof.

Report a concern   April 2, 2026 — Rated 10 out of 10 by T.U. The Grad Team
What do you like about our products and services?

Very well organized and efficient.

Report a concern   April 2, 2026 — Rated 10 out of 10 by X.S. The Grad Team
What do you like about our products and services?

I liked how there was so much attention to detail and how you thrived to make it everyone's special day. There was so much going on and not once did I see a staff member worry. Everyone knew what needed to be done and were so extremely helpful. It was an amazing experience.

Report a concern   April 2, 2026 — Rated 0 out of 10 by N.M. The Grad Team
How did we disappoint you and what can we do to make things right?

Poop

Report a concern   April 2, 2026 — Rated 6 out of 10 by T.L. The Grad Team
How did we disappoint you and what can we do to make things right?

The digital image had low version.

Report a concern   April 2, 2026 — Rated 8 out of 10 by F.V. The Grad Team
What could we do to improve?

You guys are freat

Report a concern   April 1, 2026 — Rated 7 out of 10 by N.D. The Grad Team
What could we do to improve?

I appreciated that photos were offered during the graduation ceremony, but my child’s picture had noticeable red-eye. Additionally, the magnet I ordered appeared cheaply made—it looked like a magnet was simply glued onto a photo. Overall, it did not meet expectations and wasn’t worth the price.

Report a concern   March 31, 2026 — Rated 10 out of 10 by D.M. The Grad Team
What do you like about our products and services?

Pictures came out perfect! We will order more in the future.

Report a concern   March 30, 2026 — Rated 7 out of 10 by R.M. The Grad Team
What could we do to improve?

Make sure they photo and info is correct when ordering other items with pictures on it like the mug and make sure it has the correct school name on it and get it back to customer timely I am still waiting on the correct mug with WGU on it

Report a concern   March 28, 2026 — Rated 10 out of 10 by Q.M. The Grad Team
What do you like about our products and services?

Fast delivery
Easy to order products

Report a concern   March 28, 2026 — Rated 0 out of 10 by L.G. The Grad Team
How did we disappoint you and what can we do to make things right?

I never received my download for the pictures

Report a concern   March 27, 2026 — Rated 10 out of 10 by J.R. The Grad Team
What do you like about our products and services?

The pictures came out awesome!

Report a concern   March 27, 2026 — Rated 10 out of 10 by K.F. The Grad Team
What do you like about our products and services?

Highest of quality!!! very nice photos and announcements.

Report a concern   March 27, 2026 — Rated 6 out of 10 by S.D. The Grad Team
How did we disappoint you and what can we do to make things right?

Pictures were okay at both locations but students should have been instructed to look at camera before exiting stage. Most frustration came later, I had to make two separate orders of ceremony and professional photos taken at school bc they weren’t in my sons account together. When I received the pictures they were not actually 5x7, slightly smaller so they don’t look fit to frames appropriately.

Report a concern   March 27, 2026 — Rated 0 out of 10 by K.J. The Grad Team
How did we disappoint you and what can we do to make things right?

Photographer rushed. Didn’t let me know my eyes were closed in most of the shots.

Report a concern   March 27, 2026 — Rated 10 out of 10 by S.N. The Grad Team
What do you like about our products and services?

The organization was top notch. One recommendation, kindly consider providing a photo session for close family with the graduand.

Report a concern   March 27, 2026 — Rated 4 out of 10 by D.S. The Grad Team
How did we disappoint you and what can we do to make things right?

My pictures are blurry. High price for blurry pictures. Embarrassing tongue to anyone. My daughters eyes are not clear

Report a concern   March 27, 2026 — Rated 10 out of 10 by M.M. The Grad Team
What do you like about our products and services?

Great quality photos!

Report a concern   March 27, 2026 — Rated 10 out of 10 by D.D. The Grad Team
What do you like about our products and services?

The graduation pictures I ordered were of high quality and they arrived in the mail quickly.

Report a concern   March 27, 2026 — Rated 8 out of 10 by P.M. The Grad Team
What could we do to improve?

Several photos of me were blurry, so I didn't get to use them. Also, several were not actually of me. The posed pictures were great and I'm so glad to have it. I wish I had more of the candid ones. Thank you.

Report a concern   March 27, 2026 — Rated 10 out of 10 by M.O. The Grad Team
What do you like about our products and services?

they looked awesome and arrived really quickly

Report a concern   March 27, 2026 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

Able to see what im getting and how much it would cost. Delivery was fast.

Report a concern   March 20, 2026 — Rated 5 out of 10 by C.R. The Grad Team
How did we disappoint you and what can we do to make things right?

Every picture of my daughter has someone’s name and the video my daughter is on stage with someone else’s name so disappointing

Report a concern   March 19, 2026 — Rated 10 out of 10 by D.C. The Grad Team
What do you like about our products and services?

Easy website, excellent price, fast delivery

Report a concern   March 19, 2026 — Rated 10 out of 10 by D.B. The Grad Team
What do you like about our products and services?

Photos turned out very nice!


Privacy Policy