The Grad Team
West Forest Avenue
Ypsilanti
MI 48197
United States

Average rating: 6.8 out of 10 based on 7934 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 26, 2025 — Rated 0 out of 10 by D.A. The Grad Team
How did we disappoint you and what can we do to make things right?

I honestly thought I would receive the photo and have one downloaded for future use, now I need to find a quality printer and the right photo paper to print the photos. Very expensive and obviously easy money for the vendor. Very disappointed 😞 the photos I took with my phone are just as good.

Report a concern   December 26, 2025 — Rated 1 out of 10 by T.A. The Grad Team
How did we disappoint you and what can we do to make things right?

Too expensive.

Report a concern   December 26, 2025 — Rated 10 out of 10 by T.R. The Grad Team
What do you like about our products and services?

The cause of the pictures were great very affordable and the people that took all the pictures to the amazing job, capturing all of the moments

Report a concern   December 26, 2025 — Rated 10 out of 10 by T.H. The Grad Team
What do you like about our products and services?

The quality of the items received

Report a concern   December 26, 2025 — Rated 5 out of 10 by R.S. The Grad Team
How did we disappoint you and what can we do to make things right?

I ordered a bundle that includes five wallet size photo magnets. I meticulously cropped and aligned each item in the bundle only to see the magnets showed up off-center. I was embarrassed giving them as gifts yesterday during Christmas.

Report a concern   December 26, 2025 — Rated 10 out of 10 by M.G. The Grad Team
What do you like about our products and services?

Love my product

Report a concern   December 26, 2025 — Rated 6 out of 10 by S.W. The Grad Team
How did we disappoint you and what can we do to make things right?

The sun was really shine on the day of graduation, due to this the photo of my student was really bright and washed him out. It was have been helping if you would have automatically corrected this. Not asking for blurring or touch ups for free but this should have been done for every picture where the student clearly has too much sun on them.

Report a concern   December 25, 2025 — Rated 8 out of 10 by T.D. The Grad Team
What could we do to improve?

My pictures were awesome, they were bend when I received them, other than that service was great.

Report a concern   December 25, 2025 — Rated 10 out of 10 by A.P. The Grad Team
What do you like about our products and services?

Everything

Report a concern   December 25, 2025 — Rated 10 out of 10 by T.J. The Grad Team
What do you like about our products and services?

The pictures were very well organized and the graphics are great.

Report a concern   December 25, 2025 — Rated 10 out of 10 by E.M. The Grad Team
What do you like about our products and services?

Good product and fast delivery

Report a concern   December 25, 2025 — Rated 10 out of 10 by C.B. The Grad Team
What do you like about our products and services?

Great pics, link sent quickly. Fair prices. Thanks!

Report a concern   December 25, 2025 — Rated 8 out of 10 by S.S. The Grad Team
What could we do to improve?

M/A

Report a concern   December 25, 2025 — Rated 10 out of 10 by L.O. The Grad Team
What do you like about our products and services?

Swift service and awesome customer service

Report a concern   December 21, 2025 — Rated 1 out of 10 by D.W. The Grad Team
How did we disappoint you and what can we do to make things right?

Picture were NOT package to prevent bending. I was disappointed in your customer service asking stupid questions. But the fact that my youngest school Picture have and always package correctly for less than what I paid for your Picture which blows my mind. Your pics in general are mediocre compare to other professionals photographers including those that take school pictures. For university pic it's sad. I hope you are not doing the pics for my college. My masters pic I can do with the ehhh job. Disappointed.

Report a concern   December 20, 2025 — Rated 0 out of 10 by J.K. The Grad Team
How did we disappoint you and what can we do to make things right?

When images were first available you said it would be the lowest price, had I waited you would have offered the discounted price. Just the misleading email titles are what disappointed me.

Report a concern   December 20, 2025 — Rated 2 out of 10 by Z.K. The Grad Team
How did we disappoint you and what can we do to make things right?

My plaque arrived and the portion with my name and university is crooked which makes it look sloppy and not professionally made.

Report a concern   December 19, 2025 — Rated 10 out of 10 by L.T. The Grad Team
What do you like about our products and services?

Everything was so organized!

Report a concern   December 19, 2025 — Rated 9 out of 10 by M.R. The Grad Team
What do you like about our products and services?

It was a very good posed picture

Report a concern   December 19, 2025 — Rated 6 out of 10 by N.A. The Grad Team
How did we disappoint you and what can we do to make things right?

The ordering process was simple and appreciated, but I was disappointed with the color of the image.

Report a concern   December 19, 2025 — Rated 10 out of 10 by N.W. The Grad Team
What do you like about our products and services?

I love my daughter's plaque! It's absolutely gorgeous and looks professional. Thanks for capturing some great memorable moments❤️

Report a concern   December 19, 2025 — Rated 9 out of 10 by A.A. The Grad Team
What do you like about our products and services?

The prints look great - thank you!

Report a concern   December 19, 2025 — Rated 10 out of 10 by B.C. The Grad Team
What do you like about our products and services?

I loved most of the pictures that were taken

Report a concern   December 19, 2025 — Rated 10 out of 10 by R.M. The Grad Team
What do you like about our products and services?

Great photos!

Report a concern   December 19, 2025 — Rated 10 out of 10 by S.B. The Grad Team
What do you like about our products and services?

Amazing pictures

Report a concern   December 19, 2025 — Rated 10 out of 10 by S.R. The Grad Team
What do you like about our products and services?

All the pictures were taken perfection Beautiful and I received them safety in a package.
Thank you for a safety outstanding delivery!

Report a concern   December 19, 2025 — Rated 10 out of 10 by A.R. The Grad Team
What do you like about our products and services?

Ease of ordering and received quickly!

Report a concern   December 19, 2025 — Rated 10 out of 10 by A.V. The Grad Team
What do you like about our products and services?

Beautiful photography!

Report a concern   December 19, 2025 — Rated 10 out of 10 by A.Y. The Grad Team
What do you like about our products and services?

I appreciated the fact that you weren’t gone hoe about destroying my photos. You were patient with me. Especially when I really wanted them and it took some time to have my funds. Also, when I got them I was very pleased. The color is awesome. Thank you so much!

Report a concern   December 19, 2025 — Rated 0 out of 10 by M.C. The Grad Team
How did we disappoint you and what can we do to make things right?

Way to expensive


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