based on 7875 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The quality of photos offered by Grad Team from my cohort's graduation ceremony was poor. My friends and family produced much better quality individual and group photos at different ranges with their phones than your photographer with professional-grade tools. I will not be ordering any photos from Grad Team for this event, and I will advise others to be cautious about engaging Grad Team for the same reasons. Price discounts will not fix the photos. Train and vet your photographers, and review their work.
There were a number of finish options available, matte versus glossy and whether you wanna do institution name at the bottom and how you wanted that name
Pictures turned out amazing.
I ordered a video package and have never received it. I told my kids I didn’t have to worry about taking a video because I ordered that package. When I asked information about it, I was told go dig out all my information that I had submitted about it. All of this seems quite disorganized to me.
Nothing much, truly. With the number of people, sometimes technical issues don't allow the best shots.
Coming to the school and doing the photos was great, the pictures came out so well!
The picture quality was very good and clear, the lighting of the picture was good, everything came out very well.
Everything was well organized and great pictures were captured.
It was tricky to record for my family because the name didn’t match the video on the big screen. So it was frustrating and it was super rushed
Prompt and efficient.
My sons pictures came out wonderful, we love them!
One of the images you sent me was really blurry
Providing a chance to check photos, especially the professional ones for LinkedIn to see if there is a need to change them. I ended up with photos I did not like. Also, I’m still waiting on the plaque I ordered. Thanks
Easy to use and pictures came in a timely manner. The pictures are good quality as well
High quality professional pictures.
Only improvement if it were possible but better candid photos of the grads. My grad had some great pics but there were a lot of other unknown folks in the shot. I really don’t want pic of strangers on my walls. I do love the candids but many I just wouldn’t order. This is so much better though than when I graduated 20+ years ago so I feel bad complaining.
Easy to use
The communication was horrible.
The quality of the pictures was not the best even though I paid $120 bucks for them.
The ease of viewing of the pictures and making a selection.
My husband purchased as a gift for me the mug with a picture of myself and the KU Jayhawk! It was so precious and turned out amazing! So amazing I will never use it just display it!
I returned myself to purchase multiple 4X6 prints to frame of my graduation! I love them and they are not only special but taken during priceless moments that I will cherish always-and with your photos... I will have forever!
Thank you so much!!!!!!
First name removed
MSE Spring 2025
The big one 8x10 was bent at the top so I kept it under few books to straigten completely.
Also top corner of the package was bit wet but luckily it didn't affect the pic.
quick, fast, easy to use
I haven’t received my pictures yet, I ordered them on November 3rd.
The photos were overpriced and the photographer taking my actual grad photo was clearly in a hurry. The photo was not good quality.
It was so much better than I expected! We had a great time! I just wish there was more seating to sit and eat and shorter waiting times to take pictures.
Too many emails. I already bought the photos!
It was very organized.
I ordered two pictures. One was perfect. The second which was the stone double picture had a spot on one of the pictures. A very noticeable spot that should have been caught before or after production. Will be contacting company to fix.
The pictures were so-so.