Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 4046 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 29, 2023 — Rated 5 out of 10 by A.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

picture a little fizzy and not right wallet size bec half word cut off with a letter C

Report a concern   June 29, 2023 — Rated 8 out of 10 by K.P. Graduation Foto
What could we do to improve?

Take a little more time so the pictures aren't as blurry.

Report a concern   June 29, 2023 — Rated 1 out of 10 by C.F. Graduation Foto
How did we disappoint you and what can we do to make things right?

I emailed you already and never heard back. The dark sky and grad cap blended into each other. And your postage is ridiculous for one print

Report a concern   June 29, 2023 — Rated 6 out of 10 by E.D. Graduation Foto
How did we disappoint you and what can we do to make things right?

Improve pricing. No reason it should cost over $200 to download the photos.

For $200 I could pay for an entire graduation photoshoot with editing.

Report a concern   June 29, 2023 — Rated 0 out of 10 by M.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

2 of the 4 photos were extremely washed out. My sons skin tone was stark white compared to how it appeared online and in the other photos. I looked like a cheap printout from a drug store & i haven’t had time to request it reprinted but I’m hopeful they will be for the price paid. I would never frame these as i had hoped to

Report a concern   June 29, 2023 — Rated 2 out of 10 by T.D. Graduation Foto
How did we disappoint you and what can we do to make things right?

I was happy to get pictures of my daughters graduation but I could have taken the same if not better pictures with my own phone or camera. They are also ridiculously expensive for what you get.

Report a concern   June 29, 2023 — Rated 5 out of 10 by H.R. Graduation Foto
How did we disappoint you and what can we do to make things right?

I didn’t like the quality of the picture maybe it’s what I chose. I don’t know. It seemed too shiny and his facial hair was extra dark.

Report a concern   June 29, 2023 — Rated 0 out of 10 by N.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

I didn't receive an answer from My complaint 6 days ago!
Photos are very bad, blurry and not clear. I want to return them and want my money back please.

Report a concern   June 29, 2023 — Rated 9 out of 10 by B.I. Graduation Foto
What do you like about our products and services?

Clarity of pictures, action shots leading up to graduation ceremony. Sending (2) 5x7's when ordered.

Report a concern   June 29, 2023 — Rated 8 out of 10 by T.R. Graduation Foto
What could we do to improve?

Less emails after the sale-!offer 4x6 prints that fit in albums

Report a concern   June 29, 2023 — Rated 0 out of 10 by M.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

I never received the plaque that I ordered. I emailed about it and they never sent the plaque and I paid for it.

Please ship it to me. It was for my son Matthew Hackett fronLanse Creuse North High School.

Name removed Phone number removed
Email address removed

Report a concern   June 29, 2023 — Rated 10 out of 10 by R.C. Graduation Foto
What do you like about our products and services?

great pic

Report a concern   June 29, 2023 — Rated 3 out of 10 by J.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   June 29, 2023 — Rated 2 out of 10 by J.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

The one photo I wanted , her shaking hands and getting diploma, there was only one option and her eyes were closed

Report a concern   June 29, 2023 — Rated 10 out of 10 by C.C. Graduation Foto
What do you like about our products and services?

I like all the photos the photos were very quality pictures.

Report a concern   June 29, 2023 — Rated 6 out of 10 by T.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

Lighting editing could be better and we have yet to receive the tassel frame we ordered.

Report a concern   June 29, 2023 — Rated 6 out of 10 by S.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

The picture is awesome! The price is ridiculous!

Report a concern   June 29, 2023 — Rated 10 out of 10 by M.M.C. Graduation Foto
What do you like about our products and services?

Great photos

Report a concern   June 29, 2023 — Rated 10 out of 10 by P.A. Graduation Foto
What do you like about our products and services?

I had received a defective photograph, and I was immediately helped out. The customer service is excellent :) and the images turned out beautiful, so no complaints!

Report a concern   June 29, 2023 — Rated 10 out of 10 by S.S. Graduation Foto
What do you like about our products and services?

I got my daughter pictures, they are very nice

Report a concern   June 29, 2023 — Rated 5 out of 10 by V.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

Way too expensive

Report a concern   June 29, 2023 — Rated 4 out of 10 by J.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

I received a photo that i had tonpay for with a blemish. I am unable to send the photo to a family member

Report a concern   June 29, 2023 — Rated 6 out of 10 by D.T. Graduation Foto
How did we disappoint you and what can we do to make things right?

The service of my actual order was quite good and very prompt. What I didn't appreciate was the large volume of e-mails I got after the order had been placed and delivered, urging me to buy more.

Report a concern   June 29, 2023 — Rated 2 out of 10 by D.Q. Graduation Foto
How did we disappoint you and what can we do to make things right?

The pictures were not that great quality, they were impossible to see with the stupid watermarks moving through them and the prices were absurd. If I would have know this ahead of time I would have sit closer and took my own.

Report a concern   June 29, 2023 — Rated 0 out of 10 by L.M.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photos were good the service was fine. The price was way too much. It felt like gouging.

Report a concern   June 29, 2023 — Rated 0 out of 10 by P.L. Graduation Foto
How did we disappoint you and what can we do to make things right?

Quality of photos are low grade, it’s nothing I would show anyone, the sheen is cheap. Would like a refund

Report a concern   June 29, 2023 — Rated 1 out of 10 by G.H. Graduation Foto
How did we disappoint you and what can we do to make things right?

too expensive. lighting was bad and retouching was not great

Report a concern   June 29, 2023 — Rated 0 out of 10 by P.A. Graduation Foto
How did we disappoint you and what can we do to make things right?

One of the pictures I ordered arrived blurry. I was told I could return it. Went to the post office and mailed it. It came from YOU asking for more postage!?!??

Report a concern   June 29, 2023 — Rated 8 out of 10 by B.N. Graduation Foto
What could we do to improve?

Nothing. All good. I did recommend to a friend!

Report a concern   June 29, 2023 — Rated 0 out of 10 by S.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

Low quality especially for price


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