Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 4178 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 7, 2023 — Rated 6 out of 10 by C.G. Graduation Foto
How did we disappoint you and what can we do to make things right?

I ordered 2 magnets and have not yet received them

Report a concern   July 7, 2023 — Rated 0 out of 10 by J.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

I didn’t receive part of my order and can’t get anyone to respond to me.

Report a concern   July 7, 2023 — Rated 0 out of 10 by N.E. Graduation Foto
How did we disappoint you and what can we do to make things right?

The delivery person left the item on my porch when it was raining and the photos were ruined. We spent a lot of money on these photos and it wasn’t right. We should receive a new package of photos because of that. So disappointed!!

Any help you can provide on this would be greatly appreciated. I would have reached out about this but we have been out of the country.

Name removed

Report a concern   July 7, 2023 — Rated 2 out of 10 by S.C. Graduation Foto
How did we disappoint you and what can we do to make things right?

The quality is not good for the price

Report a concern   July 7, 2023 — Rated 7 out of 10 by C.M. Graduation Foto
What could we do to improve?

Overpriced

Report a concern   July 7, 2023 — Rated 5 out of 10 by K.O. Graduation Foto
How did we disappoint you and what can we do to make things right?

Picture of my son is too low and not centered. Poor quality.

Report a concern   July 6, 2023 — Rated 4 out of 10 by W.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

The pictures are very poor quality

Report a concern   July 6, 2023 — Rated 0 out of 10 by J.M.I. Graduation Foto
How did we disappoint you and what can we do to make things right?

Way way too expensive. At least make the digital downloads more reasonable

Report a concern   July 6, 2023 — Rated 0 out of 10 by M.C. Graduation Foto
How did we disappoint you and what can we do to make things right?

The picture was completely washed out and was uncomplimentary. I’d really like a refund because we won’t be framing, posting or distributing these photos.

Report a concern   July 6, 2023 — Rated 10 out of 10 by A.W. Graduation Foto
What do you like about our products and services?

Great pictures and pricing is reasonable

Report a concern   July 6, 2023 — Rated 7 out of 10 by J.H. Graduation Foto
What could we do to improve?

By letting us know that we will be waiting weeks after our pictures come for things like magnets and such in which l am still waiting on. .🤔🤔🤔 therefore we shouldn't be charged until the merchandise is on it way .thank you .the congratulations was may 30 it is now the 8th of July.

Report a concern   July 6, 2023 — Rated 10 out of 10 by D.N. Graduation Foto
What do you like about our products and services?

Good quality and fast service.👍

Report a concern   July 6, 2023 — Rated 4 out of 10 by A.G. Graduation Foto
How did we disappoint you and what can we do to make things right?

Pricing was too high and no one help correct little details to make the pictures better. The year on my daughters tassel was backward and it was not caught ahead of time

Report a concern   July 6, 2023 — Rated 1 out of 10 by N.G. Graduation Foto
How did we disappoint you and what can we do to make things right?

Too expensive for quality of photo

Report a concern   July 6, 2023 — Rated 0 out of 10 by T.R. Graduation Foto
How did we disappoint you and what can we do to make things right?

I haven’t received my order. When will I get it?

Report a concern   July 6, 2023 — Rated 10 out of 10 by J.D. Graduation Foto
What do you like about our products and services?

Quality of the pictures fast delivery

Report a concern   July 6, 2023 — Rated 10 out of 10 by N.I. Graduation Foto
What do you like about our products and services?

Ready check out and fast service

Report a concern   July 6, 2023 — Rated 10 out of 10 by J.N. Graduation Foto
What do you like about our products and services?

I liked the preview of the picture before you purchase. I also liked the ability to crop the picture.

Report a concern   July 6, 2023 — Rated 0 out of 10 by C.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

I have not received my full order yet. I emailed twice and haven’t heard back yet of missing magnets. I also ordered a non pearl print but they all look extra shiny. Please have someone contact me through email or callPhone number removed824. I would love to get my magnets.

Report a concern   July 6, 2023 — Rated 1 out of 10 by A.J. Graduation Foto
How did we disappoint you and what can we do to make things right?

too expensive!!

Report a concern   July 6, 2023 — Rated 1 out of 10 by R.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

The picture quality looks very unprofessional. I expected a higher standard for graduation pictures. Finish and color quality was very poor.

Report a concern   July 6, 2023 — Rated 10 out of 10 by C.M. Graduation Foto
What do you like about our products and services?

Beautiful finish on my daughters photos and delivery didn’t take long at all.

Report a concern   July 6, 2023 — Rated 2 out of 10 by E.N. Graduation Foto
How did we disappoint you and what can we do to make things right?

My photo arrived bent. Perhaps send them in better packaging?

Report a concern   July 6, 2023 — Rated 0 out of 10 by C.C. Graduation Foto
How did we disappoint you and what can we do to make things right?

Prices are way to expensive. For families on low or fixed income it was literally impossible to order photos needed and the digital price was just ridiculous.

Report a concern   July 6, 2023 — Rated 2 out of 10 by S.F. Graduation Foto
How did we disappoint you and what can we do to make things right?

The pricing was very expensive based on the product received.

Report a concern   July 6, 2023 — Rated 5 out of 10 by A.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

The picture of our son was fine and he looked good. But after putting the picture side by side with our son that graduated from Saline 2 years ago... We can't believe that no one thought about the "backdrop/background" of the picture...The back ground in the cement steps of the stadium and the chain link fence around it... We joke that it looks like he graduated from prison....But disappointed that no one from the company or school had the forethought to this.....Not much you can do - but please make adjustments for next years graduation!

Report a concern   July 6, 2023 — Rated 10 out of 10 by J.H. Graduation Foto
What do you like about our products and services?

Very nicely done. The only thing was I wished we had more to choose from with other family members that were there.

Report a concern   July 6, 2023 — Rated 10 out of 10 by M.T. Graduation Foto
What do you like about our products and services?

The order process was user friendly. The delivery time was decent, and the picture of my grandson is priceless. I am definitely pleased.

Report a concern   July 6, 2023 — Rated 0 out of 10 by C.L. Graduation Foto
How did we disappoint you and what can we do to make things right?

The pictures were not cropped and it cut off the sign he was holding. For how much money I spend it sucked.

Report a concern   July 6, 2023 — Rated 0 out of 10 by C.W. Graduation Foto
How did we disappoint you and what can we do to make things right?

It’s too expensive. There isn’t much time to get the photos at the lower cost and just keeps going up. The photos they took before graduation the cords and alignment of the photos were all off. I just don’t like that the photos are held hostage with a constant price increase. I had to buy them when I really could t afford them after having to pay for everything else for graduation. Just set a low flat price.


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