Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 4178 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 30, 2025 — Rated 10 out of 10 by K.R. Graduation Foto
What do you like about our products and services?

Thank you for the great photos and fast service!

Report a concern   May 30, 2025 — Rated 7 out of 10 by S.B. Graduation Foto
What could we do to improve?

It was very expensive for digital image

Report a concern   May 30, 2025 — Rated 2 out of 10 by J.G. Graduation Foto
How did we disappoint you and what can we do to make things right?

Too exoensive

Report a concern   May 30, 2025 — Rated 9 out of 10 by J.H. Graduation Foto
What do you like about our products and services?

Ok price, good quality, fast delivery

Report a concern   May 30, 2025 — Rated 7 out of 10 by C.M. Graduation Foto
What could we do to improve?

I think prices could change, some of the pictures I ordered, even if it was just one, were pricey. I think it’s fair to have at least 2 free downloads as well.

Report a concern   May 30, 2025 — Rated 8 out of 10 by A.C. Graduation Foto
What could we do to improve?

Lighten the background for the grad students wearing black

Report a concern   May 30, 2025 — Rated 10 out of 10 by H.E.B.H. Graduation Foto
What do you like about our products and services?

Great photos and provided so quickly!

Report a concern   May 30, 2025 — Rated 3 out of 10 by A.T. Graduation Foto
How did we disappoint you and what can we do to make things right?

That is too expensive but we have no choices

Report a concern   May 30, 2025 — Rated 9 out of 10 by A.M. Graduation Foto
What do you like about our products and services?

I liked the option to just buy just one photo if desired and the prices were reasonable.

I wish the photographer wills have turned his hat around. He has it on backwards in the photo. He has never worn a mortar board before and thought he had it on the right way. Bummer but it did make a funny memory.

Report a concern   May 30, 2025 — Rated 10 out of 10 by R.H. Graduation Foto
What do you like about our products and services?

The pictures were beautiful

Report a concern   May 30, 2025 — Rated 0 out of 10 by G.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

I have yet to receive my photo

Report a concern   May 30, 2025 — Rated 9 out of 10 by K.E. Graduation Foto
What do you like about our products and services?

Very thankful for the convenience of you taking the picture and the options for the different backgrounds. Very professional pictures. Love them. Thank you.

Report a concern   May 30, 2025 — Rated 10 out of 10 by K.H. Graduation Foto
What do you like about our products and services?

Nice quality and ease of ordering.Thanks.

Report a concern   May 30, 2025 — Rated 7 out of 10 by K.H. Graduation Foto
What could we do to improve?

Pictures had an obvious mark on her face with next to her glasses. This was not something that was fixed and I would have thought it certainly should have been?

Report a concern   May 30, 2025 — Rated 5 out of 10 by J.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

Picture was horrible. I paid $14.75 to mail it back. It’s been 2 weeks, 2 phone calls to customer service and still no refund.

Report a concern   May 29, 2025 — Rated 6 out of 10 by C.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

Too expensive

Report a concern   May 27, 2025 — Rated 9 out of 10 by R.A. Graduation Foto
What do you like about our products and services?

Thank you, for reaching out and contacting the parents! Ordering the photos from 2024 has been
a pleasant experience. Parents are busy, you filled in the gaps professionally.

Report a concern   May 27, 2025 — Rated 2 out of 10 by T.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

Photo cost for digital downloads was astronomical and the quality of the physical print I received was very poor. Additionally, I was not shown or given access to all the photos of myself although classmates received them

Report a concern   May 24, 2025 — Rated 2 out of 10 by K.V. Graduation Foto
How did we disappoint you and what can we do to make things right?

Glare in the glasses can’t even see his eyes

Report a concern   May 24, 2025 — Rated 9 out of 10 by P.G. Graduation Foto
What do you like about our products and services?

Easy

Report a concern   May 24, 2025 — Rated 1 out of 10 by B.F. Graduation Foto
How did we disappoint you and what can we do to make things right?

For delta college commencement, when taking a picture with the president the 2 camera people need to somehow let him and the graduate which camera to look at first. I loved mine, but noticed I wasn’t looking at the camera that had the good picture. Was disappointed. Prices were crazy for pictures. Not everyone was able to work due to clinicals and unpaid clinicals therefore not have a ton of money. Editing prices were also kind of ridiculous.

Report a concern   May 24, 2025 — Rated 10 out of 10 by M.F. Graduation Foto
What do you like about our products and services?

The service was quick and easy. We had the pictures with in a week from ordering. They looked wonderful too.

Report a concern   May 24, 2025 — Rated 10 out of 10 by J.P. Graduation Foto
What do you like about our products and services?

Professional, fast, and clear!

Report a concern   May 23, 2025 — Rated 0 out of 10 by J.P.S.Q. Graduation Foto
How did we disappoint you and what can we do to make things right?

It was so expensive and I had to pay for pictures twice. Once when I picked up my cap and gown and a second time when I had to pay for the commencement pictures. It is unbelievable that we have to pay an incredible amount of money to go to college, pay a GRADUATION FEE that does not include the photographer fees. I talked about it with my friends and we all agreed it was an ABUSE to charge over 100 dollars for 3 pictures.

Report a concern   May 23, 2025 — Rated 10 out of 10 by A.K. Graduation Foto
What do you like about our products and services?

Initially, my order arrived bent. However, after reaching out to the company, they graciously rectified the issue. Beautiful prints!

Report a concern   May 23, 2025 — Rated 9 out of 10 by L.S. Graduation Foto
What do you like about our products and services?

Easy to order

Report a concern   May 23, 2025 — Rated 1 out of 10 by L.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

Very expensive. Lots of upcharges on top of an already expensive photo (ex. 3 levels of expensive charges for touchups, two options to select online and third unlisted more expensive level. When I asked about stray hair removal — which was a more expensive option I had already paid for at $19 per picture—actually said “stray hair removal”— but they determined there was too many stray hairs and just didn’t do it until I called and they said if I wanted it then I would have to pay $25 per photo). It is a racket —- strictly to make money and do not care about customer satisfaction. I had to ask to refund my money on the photos that I paid for touchups that weren’t done — and they wouldn’t do any touchups or the stray hair removal unless I paid extra. I was disappointed in the photos and customer service. Given they were the only professional pictures taken, I felt like I had no choice but to take what was offered and cut my losses further.

Report a concern   May 23, 2025 — Rated 9 out of 10 by G.H. Graduation Foto
What do you like about our products and services?

Easy and wuick

Report a concern   May 23, 2025 — Rated 10 out of 10 by C.G. Graduation Foto
What do you like about our products and services?

Easy to view and order

Report a concern   May 23, 2025 — Rated 9 out of 10 by D.S. Graduation Foto
What do you like about our products and services?

I mean, it was nice that they were available. It didn’t take too long to receive.


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