based on 4046 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cost was average, shipping was real fast it came in a few days I was expecting 2-4 weeks as the ad said and it delivered in a few days. Quality of the picture was also as professional.
I ordered a print recently from when I graduated because I didn’t have the money right after graduation. The print on the website is made out to look like two pics mounted with a metal plaque on the bottom. What I recieved is literally a huge scam. It’s all printed on one piece of paper. Two pictures that LOOK like they are framed but it’s just printed and the “gold plaque” is also printed. Honestly super disappointed I purchased this and have posted this in some places to warn other potential customers.
Offer 4x6 and value pkg.
The physical print was not clear and colorful like the image on the internet. Very sad, and I ordered 2. My mother was also disappointed. I would love Foto to replace with more attention to detail. Ty
The pictures were awesome
I was not able to see the photos up close enough on the samples and the one I chose two 5x7 has my hair flying in the air. Maybe when the picture is taken I could look at it to see if it's OK. Plus, it is way way too expensive. In the future I will not ask the photographer to take any of our pictures.
I was looking for old photos and someone answered my email quickly and I received the pictures I wanted pretty quick also. Good quality!
Blurry, the dame photo cropped in different angles. I just wanted 2 photos and had to buy 3. Too expensive for low quality pictures
I requested a graduation photo from 3 years ago, and they responded within the hour! I was so happy to get this memory back!
easy to order, having the ready for review was guick, and fast delivery.
It's easy to order prints and they arrive quickly.
Great! Quick easy
Great
Reminders
Customer service
Price/value
The photographer was very nice, but I hate the head tilting. I do not like any of my composite photos because the head tilts were weird. I would prefer straight/head-on shots.
Overall the pictures were nice. I was disappointed that our hands were cut off. It was nice to have this service privided.
While I'm thankful for the pictures, your pricing is terrible and takes advantage of people!
I was very pleased with the photos and thought you did an amazing job. I would have just like to see some different options for purchasing packages. But over all satisfied with the turn around in receiving our photos and they way they turned out.
It was so nice to speak to a helpful person on the phone. She walked me through ordering on the phone. Thank you
Cost is not worth quality sent
Pricing is extremely unreasonable. I shouldn’t have to pay $120 dollars for two simple photos.
I received the mug, but did not get the photo I paid for.
The photos are overpriced, and out of the two photos I paid for, one is out of focus. The small, lower quality/less migapixel, sample that customers can view before buying does not show whether a photo is in focus or not. Surely, with the price I paid, the out of focus photos should not be offered to customers.
The photo is extremely grainy and low quality. There is a definite difference in the photo compared to both my daughters from a different company. The clarity is not there. Appreciate the fast service. However, I could have had the same result printing myself or going to Walgreens.
Very easy to use and when I needed help finding a graduation from two years ago customer service responded very quickly.
I really like my photos . They look natural.
The staff were friendly and talented.
Quality and delivery
Very quick delivery of product.