based on 4364 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality photos. Price is too high.
Loved the variety of photos available and the ease of ordering online.
Easy to order. Photos look great
Pictures were decent but not the best. Too many strangers in them and take more shots of graduate and president to get the best smiles
No one ever responded!
Maybe have more background options that look realistic. 😊
Fast proofs and easy to order. A bit expensive for event photography, or at least compared to sport event photographers.
Great memory photo to have!
Great face detection wonderful photos just wish they weren’t so expensive just for a download. That’s all other than that. Experience was great. Photographers were amazing. Even waited for me after the ceremony to make sure I had a family photo.
All of my photos cropped out the diploma. Refund or new photos not cropping that out
I did not receive the correct photos and they were damaged. I have emailed twice for a resolution and have not heard back yet.
The actual pictures of our son walking across stage were terrible. He was barely in the picture, and certainly was not centered. Also, the photo was not of him receiving his diploma or even shaking hands with Dr. White. Very disappointing!
Very pricey for low quality photos. I expected a lot more from a professional company capturing such a pivotal day. The pictures are very poor quality.
Excellent service
I have emailed 2 different times and didn’t get a response. I did get this rating though.
I paid to remove stray hair and it came with the hair still there. Bad selection to choose from.
My photos arrived wet in the mail. They were not protected in a water proof envelope. They were mailed in a standard paper envelope. I reached out to the helps desk for a replacement and haven’t heard back yet. I’m very disappointed.
It was horrible. More than half of the photos didn’t even show my face I received more photos of other people and I wasn’t in it. Such a huge disappointment for my big day
The site was very easy to use and the pictures came quickly after I ordered
Photos were good, speed of delivery was good. They were expensive though.
Take more time to make adjustments to the photos. We had glasses glare removed . My daughter was given eyes and make up that were not hers. Laura T in customer service has been helping us get it fixed. I understand you have a lot of photos but paying attention to details is important.
Prices are expensive and when purchasing its confusing whats included ans whats extra. The favorite option also didn't work half the time.
I ordered with the wooden stand and the photo with 2026. The problem is, once in the stand you can't see the year, and the photo and the stand tip over. So apparently the photo is too heavy or the stand needs to be stronger and also the slot for the phone needs adjustment in way so we can see the year. Otherwise it's a nice clear picture
Great pictures
Maybe state if photo will be vertical or horizontal
The customer service representative that I have been working with is great.
My problem is with the quality of the products received. The first order - frame was broken. You replaced free of charge, however the replacement also was received broken. The CX rep has requested a 3rd shipment, and only time will tell. I feel the problem is with with the quality of framing as it is very brittle plastic. I expected better for the price.
Improve headshots- lower prices
too expensive, especially for digital copy
Affordable and fast shipping.
Caught great photos I couldn’t get from my seat!