based on 4019 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The picture that you sent me it is not the picture that I ordered. I wonder if you could send me the picture that I ordered, please
I think $100 just to download 3 pictures was crazy. I almost didn’t buy it due to cost, and I bet many students did NOT
Less Blurry photos, and photos of my face (we got a photo of me behind another student). Plus less pushy emails around urgency of purchase.
My son did not have one picture as he was receiving his diploma as a clear photo. Very disappointing.
I purchased the photos in the stands, but this was a once in a lifetime and I trusted your organization. So sad about this.
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The pictures were stuck together upon arrival and ink messed up on image
It was fast and easy to order the pictures of my children. The best part was that it really surprised me that I still had the opportunity to have those memories!
Great quality
Hello -
Paid for fly away hair removal for 2 different pose options. Does not look like any editing was done from original. Thank you for asking.
Can order after many years
The prices for these photographs were extremely high. I'm a single mother and I ended up being able to purchase one photo from my son's graduation. The prices for digital prints was absolutely ridiculous. Digital prints don't require you to send me a photo or generate any physical copy but they were over $100. Why? What is the reasoning for that? There was no option to buy physical prints until the last minute before the option to buy was removed. It saddens me that everything is seen as an opportunity to capitalize. This was my son's graduation. I am his only parent. He is the first in my family live to graduate high school and instead of being able to get the pictures I wanted to remember this special day I had to pick one because they were so expensive. I hope your company is proud of itself for making something special so unreachable.
Picture quality is excellent and prices are reasonable especially with the discounts offered!
The person that took my order over the phone was wonderful. The photos were not! The one of my granddaughter receiving her diploma from the professor is out of focus and the one of her alone has a huge glare on her forehead. The photographer should have been able to see this before they snapped the photo. When my son graduated, 25 years ago, from the same university his photos were in focus and had no glare. I'm not sure if they were from your company but they
Pricing & package options could be better & more affordable.
I appreciate that it came earlier than expected but was surprised it didn’t come with a cardboard backing in the package. But it was fine . Thank you !
Beautiful quality and quick delivery. Highly recommended!!
The photos were not even cut individually
All
Very nice!
Nice pics
A little pricey…but nice!
Clarity of the photos. Felt they were out of focus and dark.
It's no different than the photos I took with my phone.
The cost per photo
The picture on the plaque is someone else's.
Trying to contact Customer Support to resolve the issue has not been going well.
Easy to order and received photos in good condition and in a timely manner.
I still.do not have my photos.
Still have not received pictures
Great setting, professional and friendly. Pictures turned out fantastic.
Unfortunate photographer positioning for on stage hooding photos. The dean of my college is almost entirely masked by me. Would have created more memorable photos if the photographer was positioned higher
Bhh