Customer Testimonials
Location and very helpful employees.
This was my first time at this store location. Knowledgeable service center. Convenient location. Quick turnaround. At the other location got to wait at least a week...was able to ride that day at this store...super efficient. Keep up the great work!!
Excellent, competent and cordial assistance in buying my first performance bike. The entire crew at Bike Mart Prosper was invested in make sure I purchase the right bike for my needs. The staff was not pushy but rather consultative, particularly David and Brian.
Thank you Bike Mart Team.
Everything was informative, quick and easy. We came in for a bike for my daughter and were able to quickly get service, a test ride and then able to check out. It was painless and great.
Great experience! Wonderful team, beautiful store!
Everyone was so knowledgeable and helpful. We will definitely be back!
Good customer service & knowledgeable staff
Your service was exceptional. When I first brought my bike in for service the service tech explained what was going to be done. Then he also explained if there was anything else once they got a good look at the bike he would call with a prognosis. When I picked up my bike the tech on duty was extremely helpful and informative on the service completed. Always enjoy coming into the shop. Everyone is pleasant and helpful.
Thank you
Ben was very helpful and courteous! Will definitely be back!
Your service department is awesome! Great customer service, always pleasant with a smile and a quick turnaround time with notifications that my repair is ready! Keep up the great work.
Victoria was so helpful. I’m so glad I stopped in. I couldn’t be happier.
Your products are very good and your services were done completely in a reasonable time frame.
Friendly employees, fast service
Friendly, fast turn around time, knowledgeable, nice store
Quality products with plenty of availability. The person who helped me was extremely knowledgeable, genuinely helpful, listened and offered solutions.
Good products and knowledgeable sales/service folks . Seems a little pricey but then I'm older. Sons bike was 150, grandsons was 400, granddaughters was 638.
Friendly staff
REALLY WAS HAPPY TO GET TO FINALLY TRY AND ELECTIC BIKE
I received good prompt service on my bicycle
Friendly knowledge staff. Took my bike in for a tune up. The tech told me what day the bike would be ready, and it was. The tech took the time to explain what they did.
I think the woman who helped name was Victoria , I couldn’t have hoped for a better experience. I was looking for a few days on what I wanted and to be honest I was at a loss. On a last minute whim I drove across town to Bike mart. Victoria was awesome she took her time answering all my questions and helping me try out a number of bikes. she was engaged the whole time and made me feel like she was trying to get me the best possible deal as well as fit me for the exact bike I would enjoy. Bikes aren’t cheap but I left feeling like I made the best purchase possible , money well spent. I even got home and looked on the website to purchase my wife a bike for Mother’s Day! , even though there is another shop closer to my house I’m taking my wife back to see Victoria.. I hope I remember her name correctly … Well done the experience gets a 10!
Thank you!!!
Its awesome
Friendly, knowledgeable people.
Victoria is amazing and she provides top notch service!
Great, friendly, patient service.
Ben was quite helpful on getting my bike serviced and back out the door. Nice store layout.
Associates were knowledgeable and friendly
Employee Comments:
- Everybody was super friendly and helpful.
- The sense of community with the upcoming bike ride and upcoming bike maintenance class is great.
Location Comments:
- I love having the new location so close to my house.
Additional Comments:
- When the time comes to upgrade my bike or purchase larger bikes for my kids I will definitely be purchasing through Bike Mart.
Very helpful and friendly staff- really appreciated the assistance. I came in for some tools to do my own maintenance and the team was able to point me to what I needed.
Knowledgeable people, great service