Customer Testimonials
David, at your Hollyhock location saved Christmas! I went in looking for a pink 20 inch bike for my daughter just a few days before Christmas. Unfortunately, being so close to Christmas this location didn't have exactly what I was looking for. David took the time to listen and understand my daughters very specific requests. He got online and tracked one down in a location that was too far for me to go to given my time constraints. At this time, I had given up and walked out to keep searching. He ran out as I was getting in my truck to let me know he contacted the store where it was being delivered and was working out the logistics to get it delivered to his location, put it together, and get it ready for us to pick up. He went above and beyond to help me out when he could've easily just let me walk out and drive off. In the world we live in where we can shop online and get things delivered within a couple of days his customer service is what's going to keep me coming back.
Great selection of bikes and knowledgable staff!
Amazing service. I wanted two of the same bike. Brian picked up on of the bikes from a neighboring store and had my purchase ready the next day.
I was buying a gift card. Beautiful store and friendly staff. Very nice!
The service was amazing, thank you!
Really appreciated Gary's help getting a bike transferred from another store in time to give our son for Christmas. He took time to answer our questions, explaining the benefits of purchasing through you all, and his customer service was top notch. When. We picked up the bike, the gentleman was equally helpful in pointing out all the features, adjusting the seat, and making sure the accessories were added. We left feeling like we were part of the family and will definitely return and/or recommend in the future.
Friendly knowledgeable staff. Great products! prosper Bikemart never disappoints!!
Friendly, open, and the service was faster than expected
Service - information
Great service for my E-bike. Victoria is awesome!
Service department took all the time I needed to explain about repairs and told me honestly if the cost of repairs were worth it for such an old bike. I decided to make the repairs since the bike had sentimental value. I admire that rather than try to make a sale, the service rep gave me the details to make an informed decision. Will go to this store for all my future biking needs.
Outstanding assistance and selection. Will definitely consider purchasing another used bike in the future.
Quick and easy! Tech was super helpful!!
What an amazing experience I had during my past two visits to the Prosper (Hollyhock) store for service.
Your employee was simply awesome - warm, welcoming, knowledgeable, quick to provide service.
What an amazing experience.
Very good service on bike repair and the tech was very friendly, helpful and engaging.
Service was above and beyond
Quality Products, Stellar Customer Service
Fast service & good communication
David was amazing from start to finish. His knowledge and experience was invaluable. We will be customers for life.
Victoria was an excellent saleswoman! I was on my way to work and she was very timely and efficient. I would recommend her for sure!
Great selection. Knowledgeable staff. Very helpful
Hollyhock shop…always the best people and gear.
Greater customer service and quick turnaround time
The staff was knowledgeable and patient. They answered every single question we had during multiple visits while making a decision.
Staff was very helpful, store well stocked and clean. Pricing seemed reasonable.
Victoria is awesome!! The Ladies ride on Mondays is so much fun.
Staff was well informed of the parts and services. Knew exactly what I needed and had my bike fixed immediately following. Haven't had an issue since. Great customer service
Bikemart Prosper is top notch, knowledgeable, friendly, don’t rush you and have or can get anything you need. I really enjoy chatting with the guys in the service department, I always learn something!
Knowledgeable and Friendly!!
Great service and products!