Customer Testimonials
Would like to have more available products in store and displays
Customer service is always great! Cameron was great!
good oriented attitude customer service and kindness
Staff is friendly and attentive; the work is good and for service they didn’t recommend replacing tires when I though they needed to be replaced.
Bike Mart went above and beyond for me. I brought in my road bike wanting to convert it into a gravel setup, and the staff absolutely nailed it. They were hands-on, knowledgeable, patient, and genuinely friendly throughout the whole process. They helped me understand the best options, got the bike set up exactly how I needed it, and made sure everything felt right before I left. The whole experience felt personal, not rushed or transactional. I walked out with a bike that feels ready for a completely new style of riding, and I could not be happier with the service. Highly recommend Bike Mart to anyone who wants a shop that knows what they are doing and actually cares about getting customers set up the right way.
Best customer service! Fourth bike we have purchased from Richardson Bike Mart, would not go anywhere else.
Very great experience! Pleasant staff, great service!
The staff are always so helpful and friendly! The store is clean and organized and the inventory is great! If they don’t have what you need , they can have it delivered from another store or order from their vendors!
Great customer service and support in purchasing my new bike. Matthew was extremely helpful in ensuring I had the correct fit.
Work completed on the date projected. Great job!
Great Customer service
Matt, Cam, Andy, and Brian are always the absolute best.
The store has a great selection of bikes, parts, and accessories.
Staff is always friendly and helpful. Very happy to shop and support Bike Mart.
thanks great service!
We were helped by Brian, he was so incredibly friendly and a wealth of knowledge. Made our entire experience better than we could have hoped for! Highly recommend and we will be back.
great service
They did nothave the parts I needed in the store, but researched what I needed and found the parts. Calledme a few days later and I picked up my parts to get back on the road.
top products
Matthew was really helpful and knowledgeable about what kind of mountain bike I was seeking for my needs.
Bike Mart Prosper is a great place to purchase and get service on your bikes. Both Salespersons and Service Techs are very professional and knowledgeable. Owner Ken Smith and the salespeople that we worked with, Cameron and Matt, are very helpful and have the best interest for the customers.
Ryan was great. He not only fixed my tire, but took the time to make a couple of adjustments and suggestions that made my ride easier.
Good selection. And Steve was very helpful, knowledgeable and patient
We needed repair on two bikes. The service department was very courteous and explained the options for the needed repairs. They thoroughly inspected the bicycles, explained the repair options, and gave us a few options for the most cost effective repairs.
I would highly recommend this bike shop for repairs or the purchasing of new bikes.
The service was excellent. Very polite, honest, and thorough on explaining what was done.
Very knowledgeable and friendly
perfect service, was nice and quick, would highly recommend again.
Sales staff that is willing to take time and chat.
Top notch service folks. Friendly and knowledgable. Only critique is to double verify you have the parts in stock when quoting completion date for work :)
Good quality
Matthew was incredibly knowledgable, helpful and such a pleasure to deal with: no arrogance or heavy sales. He helped me quickly figure out exactly what I needed to get my bike Tri ready. I'll be scheduling the service next week. Overall wonderful first experience with Bike Mart, this will be my go to spot for all my biking needs.