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Customer Testimonials
Great experience.
Buying our rv from General RV was a real pleasure. No high pressure salesmen is a real plus. The man, I think his name was Steven, that went thru our new rv with us to show us all the things we needed to know, was great at doing his job. He knew everything about the rv and answered all our questions. I would highly recommend General Rv to anyone looking for a recreational vehicle.
From the moment I walked in to the showroom, I felt like a VIP. My sales person, Ayden, listened intently to my long list of “wants” for my dream retirement journey which I had dreamed of for years. Then I told him my budget!! It was a big ask, but thru his thorough searching, and a few golf cart trips around the property, he found my perfect dream!! Every box had been ticked. Then I met Phyllis, the Senior Business Manager. She explained so many of my options to keep my dream home safe and protected. She was critical (and very patient), in helping me thru all the paperwork and insurance things that needed to be completed to take my baby home. That girl knows her stuff!! Our next stop was with Kevin who directed all the excitement as I took delivery and finalized everything. He was a very professional young man. Next stop was with an incredibly knowledgeable young man, Patrick. WOW! This guy was so extremely helpful. He took me to my amazingly prepped travel trailer and walked me thru every inch of my new place. He taught me all I would need to know to care properly for her. Sooo many things! He was so patient with all my questions and me video taping all his instructions. The service manager also educated me on so many little tidbits and secrets to help me too. The parts department was fantastic as well. Such smart people there. Special mention goes out to Nolen as well.
But what I loved the most about Ayden, Phyllis, Patrick, Kevin and Nolen and the rest of the employees at General RV has to be their genuine dedication to the customer. Your business is run like a well oiled machine, and you could just tell every employee I encountered genuinely loved their job AND their co-workers. The free pizza and popcorn didn’t hurt either😀. General RV such was an extreme joy to do business with. I highly recommend you consider General RV to help you fulfill your next journey.
The friendly service
Hudson was great, he was very informative and helpful, with the walkthrough
Communication was excellent. Issues and fixes for my camper as well as problems I didn’t see were explained clearly.
My rep, Matt, did a great job helping me access the camper while it was on the lot.
The crew had my camper ready on time and with exceptional workmanship.
They took the mess I made and created a beautiful camper again! They dealt with the insurance company and made sure all issues were covered.
Bought my RV IN 2029. Customer se ice in the bays has been very good. Javiier Lara (sp?) is my contact and did a great job communicating. Huntley IL location.
They care and follow through on a purchase well after the sale. My camper went back to the factory 2x in 1 year but service manager Thomas (Huntley, IL location) worked with me until it was perfect. I appreciate that as annoying as the process was. The factory (Coachman Freedom Express) also worked with me to finally fix my ongoing slide out issue. This is my second camper I’ve purchased from General RV in Huntley and I will continue my business with them. Our first camper was purchased 11 yrs ago through them.
We have been dealing with General Rv in Huntley for ten years now. All the employees are very friendly and helpful. Their sales personnel are very knowledgeable and kind including our great salesperson Mike Chobak, who has taken care of us for 10 years. The service department is second to none, they are all very professional and knowledgeable including our great service advisor Andrew Acurrier. We are very happy with General Rv Huntley, Illinois
Personal service by Tom Hartman and Andrew my service writer.
Very straight forward and after sale yall made me feel special. Very nice touch
Missy is fantastic!
Kevin Alexander was great with our tour. We purchased many upgrades for our unit. I wish we had been given the options of picking up our unit in a couple day instead of spending all day at the dealership
Thorough walkthroughs and demonstrations
Not being pushy!!
Best people that work there do appreciate them
We bought our first travel trailer from General RV and everyone there was very helpful and polite throughout the entire process. Our salesman listened to everything we wanted in a trailer and recommended the perfect floor plan and unit for us. We love it.
Good communication and service
Friendly knowledgeable people
They where vary helpful with the whole process
I like how friendly everyone was and they helped me find the right unit it means alot to have a sales person that cares and wants to make you happy
Quick and professional repair
Just a pleasant surprise with my two visits. Friendly and professional staff at all levels. Overall, a great buying experience! Really enjoyed talking with all the staff, so kind and friendly. I will certainly recommend your Brownstown Geneneral RV to friends and fellow campers. Thank you all!
Robert Clymer
Westland, Michigan
Ultimately it comes down to people. Your people (the whole. Team I came in contact with) are friendly and helpful. Lori is outstanding. I have great confidence in all she orchestrates.
It's been terrific from the start. Ariel in service really stands out, but all have been helpful.
Taylor was extremely attentive even though it was a long haul (approximately 6months) she kept in constant contact with me (2 or 3 times per week). Also the tech that worked on my unit was very polite and helpful. He explained all that was done and did not rush us. I would recommend general rv Waterford and Taylor to any and all camping friends. Again job well done!
The staff are very friendly, knowledgeable, responsive and helpful in every way. From sales to service, they were thorough and professional, going beyond the extra mile when encountering problems. They have become friends for life!
Despite purchasing a too small Van Camper just a few months ago, they helped us get the maximum amount possible from the Van Camper and got us into a Class A, that we should have done in the first place!
They were friendly, helpful and quick to respond to any issues we encountered along the way.
The amount of time that Hudson spent with us answering all our questions and showing us how to operate things in the unit !
Mr. John Smith has been very helpful.