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Customer Testimonials
General Rv showed us hands down exceptional customer service Phyllis the finance manager was incredible Thomas in sales did a superb job in selling us our Rv and wasn’t pushy at all. He wanted to help us find an Rv that met our needs and he most certainly did that. Nolan did an amazing job at being very thorough in the demonstration and showing us how are Rv functioned but also really enjoyed answering our questions. The team as a whole at General Rv went above and beyond what they were expected to do in not only gaining a customer for life but also recommended friends and family to General RV for all there needs.
Dan Broat was the best, full of knowledge and very patient with the many many questions we asked. Chris in finance also very patient because the questions didn’t stop at his door 😳
Had an emergency problem and they jumped right on it and we were back on the road. I stopped at two other RV Dealerships, one said they were 3 weeks out and one said all were busy
General was only one that would help me. I do greatly appreciate their service as I was I was in a mess!
Great staff, good communication
The service. Only been there once for service and it was very efficient.
So far they’ve been very helpful
The customer service has been nothing short of amazing got my camper fixed and ready for my family trip asap. Much appreciated!
Very helpful and considerate
We have very nice experiences with General, however the phone system needs alot of work. It is almost imposable to talk to someone when needed. I am lucky that I live so close . I don't even try to call anymore.
Very nice and easy to work with
I like how they were quick to fix my issues
Nikki is a great service rep
So far your promptness of service and standing behind your word.
Timely repairs done correctly.
All hands were personable and didn't get upset at this 78-year-olds, first timer repetitive questions. It's a lot to take in but with some practice in the driveway, along with outfitting, and a couple of shake-down trips, hopefully everything will smooth out, and the new adventure will be a pleasant one.
The employees can make or break a company by how they relate to the customers. Our experience was a great one from the salesman Chris to the walk through demonstration. All the staff was very friendly and we’d highly recommend your Brownstown location.
I will tell people to talk to Avery Daniels! He helped tremendously.
Everyone was very friendly and helpful. Ray took the time to show us our RV and made sure we covered everything making the purchase process wry comfortable. DJ in finance was super nice and easy to work with also!
They listen to what you are looking for. They take care of any issues you have.
Our sales associate (Blake) is very personable and is quick to respond to questions or general conversation. We definitely loved working with him so much that we chose to pick up our rv from the Salt Lake Area and drove almost 3,000 to do so!
They carry all of my RV needs
We were impressed with everything and everyone! From our sales person, Alyssa Traxell, to everyone who did their part in the financing and delivery of our coach.
Their processes for outstanding customer service was beyond a “well-oiled” machine! They were as thorough and pleasant as can be.
Rachel was professional and did a great job of answering my questions. Made it a seamless process. Also, a shout out to Mattie for doing a pulse check to ensure I was being taking care of.
General RV Clarkston Michigan
Parts Manager James Hutchison and his team did an AMAZING job of quickly locating an essential RV part that we needed, and arranging to get it immediately installed on our coach.
We drove 600 miles overnight to get there, and Jim had the part ready to be installed right at 7:30 am.
We were back on the road by 9:00am and were able to continue our journey with minimal disruption…absolutely SUPERB personal customer service and the main reason we bought our motor coach from General RV, and why we will continue to be lifelong General RV customers as well as newly-found best friends.
A BIG thanks to James Hutchison and his team for their incredible, beyond-the-call-of-duty service.
Well Done, Indeed!!
Gary and Carol
Staff is friendly. Every time I’ve taken my trailer to general Rv I’ve had a great experience. The total and what would be done was disclosed to me. No surprises. They had my trailer back to me in a timely manner. Very professional staff. Would definitely recommend.
Plenty of friendly people to assist through the entire purchasing process. Richard, our walk through specialist was patient and very thorough.
The personnel I dealt with during the whole process was outstanding, understanding and willing to do their best to accommodate my needs.
Is my Rv ready for pickup
The employees are great!
The parts and services departments. Sales is very rude once they sold you RV